Stoops Freightliner-Western Star · 1 day ago
Continuous Improvement Coordinator
Dayton, OH
Full-time
Onsite
Mid Level
$45K/yr - $60K/yr
3+ years expStoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S., and they are seeking a Continuous Improvement Coordinator to lead the dealership in enhancing customer service and exceeding profitability goals. The role involves coaching staff, managing compliance with Elite Support criteria, and overseeing various operational improvements.
Transportation/Trucking/Railroad
Hiring Manager
Jennifer Cooper-DeArmond
Responsibilities
Assisting department managers in overseeing action plans, project fulfillment, forecasted growth/profitability plans, consistent staff efficiency
Empowering staff to achieve Elite Support criteria results and continuously identify opportunities for improvement
Manage, complete and submit all Elite Support required documents, reports and audits to The HUB
Implement and fulfill all Elite Support criteria required for re-certification
Schedule and lead Change Management Team meetings monthly basis complete with old/new business and action plans
Record weekly huddle topics with department managers
Schedule, participate in and lead (Structured Problem Solving) Parts and Service Department meetings and document meeting minutes for distribution
Update Elite Support communication board with action plans, training logs, project status, Express Assessment reports, technician efficiency and customer feedback
Develop and present Elite Support “Basic Training” on a quarterly basis
Document processes and procedures for all departments with process maps
Handle all building and maintenance needs of the dealership including but not limited to signage, lighting, parking lot, cleanliness, etc
Assist in all Elite Support projects as needed (tracking metrics, facilitating meetings, auditing, organizing, cleaning and documenting, etc.)
Manage, audit and sustain safety in the workplace with compliance of OSHA standards
Other duties as assigned
Qualification
Required
Associate's degree (A.A) or equivalent from two-year college or technical school and/or training, three to six years related experience; or equivalent combination of education and experience
Knowledge of Microsoft Outlook Contact Management systems; Microsoft Excel Spreadsheet software, Microsoft PowerPoint software, and Microsoft Word Processing software
Ability to read and comprehend instructions, correspondence, and memos
Ability to write correspondence and processes
Ability to effectively present information in one-on-one or large group situations to customers, clients, and other employees of the organization
Benefits
Comprehensive Benefit Package
401K Plan with Company Match
Mileage Reimbursement
Company
Stoops Freightliner-Western Star
Stoops Freightliner - Western Star is one of the largest heavy and medium-duty truck dealers in North America with with locations in Indiana, Michigan and Ohio..
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase