Arcadia · 1 day ago
Customer Operations Specialist
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$120K/yr - $200K/yr
1+ years expArcadia is a fast-growing, early-stage startup seeking a Customer Operations Lead to take full ownership of customer experience and revenue expansion. The role involves designing customer workflows, direct communication with customers, and driving expansion initiatives while shaping the future of customer operations.
Staffing & Recruiting
Hiring Manager
Eric Alexander
Responsibilities
End-to-end customer experience and satisfaction
Customer workflows, tooling, and operational processes
Direct customer communication across multiple channels
Expansion and retention initiatives tied to revenue growth
The foundation for a future customer operations function
Design and improve customer workflows to deliver fast, reliable, high-quality support
Serve as the primary point of contact for customers via phone, email, and chat
Identify gaps in tooling, process, or communication and fix them without waiting for direction
Improve onboarding, engagement, and retention in a constantly evolving product environment
Drive expansion opportunities through product adoption and customer education
Work closely with product and marketing teams to ensure customer feedback influences priorities
Operate with flexibility — including occasional evenings or weekends — when the business requires it
Help shape how customer operations scales as the company grows
Qualification
Required
1–7+ years experience in customer success, customer operations, account management, solutions, or sales
Comfort with fast change, incomplete information, and evolving processes
Willingness to be hands-on and accountable for outcomes
Ability to balance customer advocacy with business priorities
Interest in building something from the ground up, not inheriting a finished system
Comfortable wearing multiple hats and shifting priorities
Confident working without rigid structure or constant supervision
Strong communicator who builds trust quickly with customers
Commercially minded with experience supporting growth and retention
High ownership mentality — you see problems and take action
Preferred
Prior experience in a startup or early-stage company is strongly preferred
Benefits
Competitive salary and equity
Relocation assistance available
Company-provided technology setup
Health, dental, and vision coverage
Meals provided while onsite
Company
Arcadia
Arcadia specializes in high-impact - permanent and contract - recruitment at the crossroads of technology, business, and innovation.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase