LM Manufacturing · 2 days ago
Front Office Manager
St. Louis, MO
Full-time
Onsite
Mid Level
$55K/yr - $55K/yrLm Services Corporation is seeking a Front Office Manager to oversee and support the front office department, ensuring compliance with operating procedures and total guest satisfaction. This role includes managing guest registration processes, providing exceptional service, and acting as Manager on Duty when necessary.
LogisticsManufacturingSupply Chain Management
Responsibilities
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system
Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested
Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances
Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency
Problem solve, resolve customer issues
Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature
Complete all other duties assigned by your supervisor or manager
Locate bell assistance to escort guests to their rooms as appropriate
Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Have guest complete signature card
Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer
Use the photocopier to make copies of items as required
File registration cards in room number order
Retrieve registration cards from the files for each check out
Other duties as assigned by the supervisor such as: cross-training Bell staff or other areas as needed
Report suspicious persons or activity to a supervisor immediately
Qualification
Required
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Ability to read English sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
Ability to stand for long periods of time
Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Company
LM Manufacturing
LM Manufacturing provides manufacturing, assembly, sequencing, supply chain and logistics management for complete seat assemblies and other value-added modular assemblies for target customers in the automotive and other industry verticals.
Founded in 2019
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase