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Selective Insurance · 1 day ago

Auto Physical Damage Claim Rep (Hybrid)

Charlotte, NC

Full-time

Hybrid

Entry Level

$42K/yr - $58K/yr

1+ years exp

Selective Insurance is a midsized U.S. domestic property and casualty insurance company recognized for its strong financial performance and commitment to diversity. The Auto Physical Damage Claim Representative will manage auto claims, investigate details, ensure compliance with company policies, and provide exceptional customer service throughout the claims process.

FinanceFinancial ServicesInsurance

Responsibilities

Investigate claims through various methods of communication with claim parties. Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability

Review/analyze policy forms to determine the appropriate coverage for a loss, including limits and deductibles. Escalate claims appropriately when outside scope of handling for this position

Establish and continuously review reserves and input claim information in the Claims System

Update the claims system on a continual basis to accurately reflect status of assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability"

Document claim activity and maintain control of work through documentation and diary/task system

Review and approve expenses incurred to investigate process and handle a claim. Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies

Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard

Close claim by issuing check or denial. Issue appropriate letters based on state regulations and company directives. Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution. Utilize vendors and other resources as necessary to assist with resolving disputed claims. Explore subrogation opportunities on all claims assigned

May handle low complexity property losses