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NexTier Bank · 1 day ago

Branch Supervisor

Butler, PA, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

NexTier Bank is seeking a Branch Supervisor to oversee the daily operations of the branch. This role is responsible for supervising and coaching the branch team to achieve operational and growth goals while ensuring quality customer service is provided.

CommunitiesFinancial ServicesInsuranceVenture Capital

Responsibilities

Oversees, coaches, trains and supports team members in providing a positive customer experience, guides and motivates the branch to achieve its assigned deposit growth and referral goals

Contributes to the development and motivation of the branch team in the monitoring of individuals’ growth and performance to standards and goals, providing timely formal and informal performance feedback to employees

Performs all duties of branch team as needed; open new accounts, account maintenance, wire transfers, teller transactions, vault or ATM responsibilities

Ensures the branch operates in accordance with bank policies and procedures, as well as audit/security processes

Supervises vault operations and procedures

Responsible for the preparation and distribution of monthly branch reports

Handles sensitive operational issues, personnel and customer relationships confidentially

Ability to make independent decisions within bank policy and procedure while exercising good judgment, able to help recognize and prevent fraud to protect customer and bank

Manages customer problems and complaints; takes ownership of complex customer questions and situations, follows up to ensure resolution and customer satisfaction

Participates in activities for generating new business such as special events

Performs other duties as assigned

Attend seminars and meetings as appropriate

Maintain confidentiality in accordance with the Code of Ethics

Adhere to established security procedures

Participate in proactive team efforts to achieve departmental and company goals

Qualification

Customer ServiceBanking KnowledgeAdministrationComputer SkillsCritical ThinkingMonitoringLearning StrategiesBank Secrecy ActEnglish LanguageCommunication Skills

Required

Highschool Diploma or Equivalent

At least two years' experience in a financial institution

Knowledge of principles and processes for providing customer and personal services

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Good interpersonal and supervisory skills, as well as good written skills

Proficient computer skills including word processing, spreadsheets, and changing technology

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

Monitoring/assessing performance of yourself and other individuals to make improvements or take corrective action

In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures