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Horizontal Talent · 1 day ago

Technology Services Manager

Richmond, VA

Contract

Hybrid

Mid, Senior Level

Horizontal Talent is seeking a Technology Services Manager to drive operational excellence within their Treasury Services Division. This hybrid role involves collaborating with cross-functional teams to enhance product resiliency and ensuring efficient service delivery for the assigned product line.

Business DevelopmentConsultingStaffing Agency

Hiring Manager

Arun Prakash

Responsibilities

Act as the main operations contact for the assigned product line, ensuring efficient service delivery

Coordinate and oversee technology planning and implementation across various teams

Develop and nurture relationships with clients and vendors, advocating for their interests

Monitor and manage service incidents, changes, and requests, ensuring timely resolution

Conduct thorough Root Cause Analysis on significant incidents and implement preventive measures

Lead initiatives while adhering to business requirements and scope

Qualification

Infrastructure managementNetwork technologiesSecurity technologiesCloud operationsData center operationsProduct managementTechnical analysisInterpersonal skillsCommunication skillsTeam collaborationStrategic thinking