Linnaeus · 4 months ago
Client Service Coordinator (Part Time)
Banfield Foothills Ranch CA|001912
Full-time, Part-time
Onsite
Entry Level
$16.93/hr - $21.63/hr
1+ years expLinnaeus is a veterinary service provider, and they are seeking a Client Service Coordinator to enhance client and pet experiences at their hospital. The role involves managing client flow, providing exceptional service, and educating clients about pet health and wellness plans.
Health CareVeterinary
Responsibilities
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
Qualification
Required
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service
Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures
Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned
Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
Ability to work at a computer for long periods of time
Ability to be confident around pets (i.e., dogs, cats, birds etc.)
The noise level in the work environment is moderately high
Requires sufficient ambulatory skills in order to perform duties while at hospital
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
Preferred
High School Diploma or equivalent preferred
One year related experience preferred with customer service
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth)
Paid Time Off and Holidays
Top-Tier Mental Health and Wellbeing Resources
Associate Life Insurance (company-paid) & Supplemental Life Insurance
Company-Paid Short- and Long-Term Disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Paid Parental Leave
Continuing Education Allowance (for Eligible Positions)
Back-Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy
Voluntary Protection Benefits
Legal Plan
Identity Protection
Commuter Benefits
Three Free Optimum Wellness Plans for Pets
Exclusive Discounts
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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