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AMERICAN SYSTEMS · 2 days ago

Platform Architect - Remote

United States

Full-time

Remote

Senior Level

$165K/yr - $216K/yr

7+ years exp

AMERICAN SYSTEMS is a dynamic organization focused on innovation and customer success. They are seeking a Platform Architect to serve as the technical authority for the ServiceNow Enterprise Platform Architecture, ensuring optimal performance and security compliance across multiple production instances.

GovernmentInformation Technology

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serve As The Technical Authority For The ServiceNow Enterprise Platform Architecture, Ensuring N-2 Version Currency, Optimal Performance, Security Compliance, And Strategic Alignment With Customer Modernization Goals Across 17+ Applications And Multiple Production Instances

Own the technical architecture for production platform and CI segregated instance

Design and validate integration patterns for third-party system connections

Lead annual platform upgrade planning and execution (currently Vancouver → Xanadu)

Conduct ServiceNow health assessments and remediation planning (maintain 91+ score)

Develop data architecture models based on ServiceNow best practices

Ensure CMDB accuracy and discovery dependency mapping

Collaborate with customer Enterprise Architecture on cloud security packages

Provide technical oversight for citizen development initiatives

Design solutions that maximize out-of-the-box (OOB) functionality

Review and approve all custom code and configurations for platform integrity

Qualification

ServiceNow architectureIT Operations ManagementIntegration architecture patternsSecurity architectureServiceNow Certified Technical ArchitectCSDM/CMDB strategyPlatform upgrade strategyPerformance optimizationFederal government experienceSoft skills

Required

Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust required

Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry

Must pass federal tax compliance screening

Minimum 7 years ServiceNow/Enterprise Service Management architecture experience

Minimum 2 years in Federal government environments

Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity

Prior ownership of multi-module ServiceNow architectures maintained at n-2 currency

Proven experience with IT Operations Management (ITOM) implementations and Network Operations Center (NOC) environments

ServiceNow ITOM (Discovery, Service Mapping, Event Management)

CSDM/CMDB strategy and implementation

Integration architecture patterns (REST, SOAP, MID Servers)

Platform upgrade strategy and execution

Performance optimization and availability management

Security architecture (RBAC, encryption, data segregation)

Required Certification: ServiceNow Certified Technical Architect (CTA)