Ritter Communications · 1 day ago
Technical Support Rep
Jonesboro, AR
Full-time
Onsite
New Grad, Entry LevelRitter Communications is the largest privately held telecommunications provider in the Mid-South, offering a range of services including broadband fiber and telecom. They are seeking a Technical Support Representative to serve as the primary point of contact for residential customers with service-related issues, ensuring outstanding service and effective problem-solving.
InternetTelecommunications
Responsibilities
Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer
Thinking logically and following standardized procedures to solve technical issues
Proficiently documenting troubleshooting steps during conversations with customers
Logging all calls handled
Checking and responding to support emails and chats
Maintaining confidentiality and security of all customer information
Making outbound calls for the purpose of follow-up and support
Maintaining schedule flexibility, including weekends and holidays
Qualification
Required
Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities
Excellent customer service mindset and skills, with prior experience working with customers
The ability to learn quickly and apply coaching feedback
Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks
Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
Preferred
Associates degree in Computer Technology or a related field is preferred but not required
Benefits
Health, dental, vision, cancer, accident and life insurance
Short-term and long-term disability coverage
401(k) match program
Company funded 401(k) contributions
Paid time off
Company-funded health savings accounts
Free gym memberships
Monthly incentives based on performance
Promotion opportunities to TSR 2 and TSR 3 levels
Additional hourly compensation upon achievement of optional CompTIA ITF+, A+, and Network+ certifications
Tuition reimbursement
Paid training opportunities
Company
Ritter Communications
Ritter Communications is a telecommunications company that provides internet and business solutions.
Founded in 1906
201-500 employees
H1B Sponsorship
Ritter Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$593.8MKey Investors
Tennessee State Government
2024-11-12Debt Financing· $590M
2022-09-20Grant· $3.8M
2019-08-12Acquired
Leadership Team
Heath Simpson
Chief Executive Officer
Mark M. McHale
Vice President Public Affairs and Community Relations
Recent News
The Journal Record
2025-12-07
Talk Business & Politics
2025-10-31
Company data provided by crunchbase