WellSense Health Plan · 1 day ago
Manager of Clinical Training
United States
Full-time
Remote
Mid, Senior Level
$96K/yr - $140K/yr
5+ years expWellSense Health Plan is a growing regional health insurance company with a 25-year history of providing health insurance that works for our members. The Manager of Clinical Training is responsible for oversight and strategy of training programs across Clinical Services, driving the development of training materials and ensuring compliance with departmental requirements.
Hospital & Health Care
Responsibilities
Lead a team of clinical trainers and coordinators to achieve departmental learning and development initiatives
Responsible for the Clinical Services training program addressing new hire orientation and ongoing learning, standardization of training materials, and collaboration across multiple departments within Clinical Services to expand scope of knowledge to enhance job performance, and development and promotion of continuing education and professional development for staff
Facilitate cross-functional internal stakeholders (customer service, marketing, product, finance, care management, utilization management, pharmacy, behavioral health) to ensure operational requirements are developed to support Clinical Services objectives
Strategize with department leadership in developing department training plans
Actively lead projects focused on aligning learning and development solutions for various functional areas and key strategic initiatives
Manage training programs and projects using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle with an eye on sustainability
Prioritize program roadmaps to manage multiple programs concurrently
Advise clinical leaders, subject matter experts and other training staff to identify objectives, measures of success, content, audience, length and delivery vehicles
Collaborate with Human Resources as appropriate in the standardization of company-wide orientation materials
Execute the development, implementation and revisions of Clinical Service training and education initiatives including working with the department management to identify gaps in workflows, and policies and procedures
Analyze training program feedback to effectively create / modify training to meet individual / departmental needs and goal
Engage with stakeholders, evaluate business problems, and conduct needs analysis exercises to identify training opportunities
Create mechanisms for systematically measuring the impact and continuously improving training programs to maximize the training effectiveness and translate results in ROI
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant experience in health plan setting required
5+ years of experience in a learning and development environment
2+ years of prior management/supervisory experience
5+ years of related managed health or insurance operations experience
Exceptional written and oral communication skills
Excellent organizational skills and attention to detail
Ability to interact with all levels of the organization, as well as external stakeholders
Superior meeting facilitation skills and experience in leading cross-functional teams
Demonstrated ability to work independently and manage multiple complex projects simultaneously
Proactive, motivated, and a collaborative team player
Demonstrated ability to adapt quickly to changing priorities
Ability to analyze, compile, format, and present data to a variety of stakeholders
Strong critical thinking, analytical, and problem-solving skills
Proficiency with MS tools including Word, Excel, PowerPoint, Visio and MS Project
Demonstrated ability of managing competing priorities as well as stakeholders with differing objectives/perspectives
Effective at forming alliances with other departments to develop partnerships and commitment toward completing the project
Comprehensive knowledge of training program design and delivery required to include materials development is required including e-learning tools
Outstanding interpersonal, communication and team building skills required
Ability to work effectively in a fast-paced environment. Organized, able to prioritize and work independently
Able to negotiate enterprise solutions with other departments that work interdepartmentally
Preferred
Master's degree in related field (e.g. Adult Education, Learning Design, Instructional Design), etc)
10+ years of experience in a learning and development environment
10+ years of related managed healthcare clinical program experience
Project management experience
Experience in leader development programming
Active and unrestricted RN or SW license
Benefits
Medical
Dental
Vision
Pharmacy
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Company
WellSense Health Plan
A nonprofit health plan serving Medicare, Individual & Family, and Medicaid plan members in Massachusetts & New Hampshire.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Thiltgen
President & CEO
Diana Cruz
Chief Operating Officer
Company data provided by crunchbase