Visa · 3 days ago
Service Experience Senior Consultant
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $196K/yr
8+ years expVisa is a world leader in payments technology, facilitating transactions globally. The Service Experience Senior Consultant acts as a liaison between Client Services and Product, managing strategic initiatives and ensuring effective communication and support for Visa's Risk and Security Services products.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Act as the liaison between Client Services (CS) and Product
Ensure CS Stakeholders are aware of product enhancements and have a voice in helping mold the work to ensure a scalable, simple enablement process with a client lens
Work with specialized teams as the voice of CS, to develop and deliver the support model for Visa Inc. issuers, acquirers, processors, Fintechs and merchants worldwide
Develop and deliver the service and support model for Visa Inc's Risk and Security Services products
Manage complex strategic initiatives as the key CS stakeholder representing the division’s needs for successful enablement and launch
Qualification
Required
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Requires a minimum of 8+ year's progressively responsible experience in a customer support role in financial services, payment card, and software or information services
Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Excellent time management, organization, and planning skills are essential
Ability to comprehend and translate complex technical issues and apply business solutions
Demonstrate success in client relationship management
Operational knowledge of Risk and Security Services markets and products with a focus on Acceptance risk solutions
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Excellent verbal, written, presentation and interpersonal skills
Strong project management skills
Demonstrated ability to articulate complex technical terms or processes into business language
Strong oral and written communications skills
Preferred
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
10 or more years of work experience with a Bachelor's Degree or 6-8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-09
thepeninsulaqatar.com
2026-01-09
Company data provided by crunchbase