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Playtech · 2 days ago

Studio Team Manager - Night Shift

24800 Northwestern Hwy, Southfield

Full-time

Onsite

Entry, Mid Level

$60K/yr - $60K/yr

1+ years exp

Playtech is the world's largest online gaming software supplier, offering cutting-edge solutions to leading gaming operators. As a Team Manager, you will oversee Live Dealers and Shufflers, ensuring a professional and engaging experience in a streaming environment.

B2BEnterprise SoftwareGamingSoftware

Responsibilities

Manage, control, and motivate assigned Dealers and Shufflers to reach set targets and improve performance, thereby increasing the quality of service the company provides

Ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables

Ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits, etc., according to customer preferences and the company’s policies, and keep track of their adequacy

Follow up and summarize the daily work performance of subordinated employees following management targets

Organize team and face-to-face monthly meetings with Game presenters and/or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information about the company, and future work plan

Motivate and inspire assigned Dealers and Shufflers to create an environment oriented to trust, open communication, and cohesive, positive team effort

Take part in the new employees’ training process and evaluate the need for new training for existing employees

Train Game presenters effectively use communication skills to improve the customer service level in the company

Summarize information and prepare daily reports and any other reports required by the company’s management

Act in a professional manner to maintain an orderly, positive work atmosphere

Take initiative for improving operations and delivering general feedback from the operations staff, players, and licensees

Represent the company’s management and their interests, considering confidentiality and diplomacy

Immediately report to the management of any significant or special incident that requires attention

Ensure game policies and procedures are observed and effectively implement changes to rules and procedures

Evaluate Dealers and Shufflers' performance and issue employee discipline as required

Perform additional duties as instructed

Qualification

Management experienceGaming-related experienceCommunication skillsBasic computer skillsMultitasking skillsAttention to detailTeamwork supervisionConstructive feedbackGame knowledgeConflict resolutionFlexible schedule