NEOGOV · 1 day ago
Permit and Customer Service Supervisor
Public Services Building; 1150 Half Day Rd.; Highland Park, IL
Full-time
Onsite
Mid, Senior Level
$79K/yr - $103K/yr
3+ years expNEOGOV is a company focused on community development, and they are seeking a Permit and Customer Service Supervisor. This role involves supervising customer service and permitting functions, ensuring efficient processing, and managing financial transactions while maintaining high-quality records and compliance with regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Communicates policies and provides direct support to walk-up customer service counter, email, on-line, and phone operations, as needed, to ensure customer service standards are met
Provides information to the public on status of permit submissions, permit requirements, utility locations, and other matters
Coordinates the distribution of permit information to the appropriate staff in other departments and work units within Community Development
Responsible for supervising, training, evaluating the performance of, and solving issues related to, the Building Division’s front desk customer service and record keeping operation
Maintains and supervises the maintenance of high-quality electronic and paper records systems for permitting, enforcement and monitoring activities
Oversees and performs work associated with the fulfillment of freedom of information act (FOIA) requests related to Building Division
Assists in the provision and coordination of accurate, complete and timely permit issuance and close out
Performs quality control to ensure that application requirements are met and proper review processes are complete
Notifies applicants and appropriate City staff of key permit milestones prior to issuance
Monitors the status of permits
Identifies, communicates and coordinates the resolution of permit issues with applicants, contractors, staff and Division Manager as needed
Responsible for, and supervises others in, the performance of money handling tasks related to permit transactions including: balancing cash draw, fee calculations, processing invoices, deposits, letters of credit and refunds among other financial processing and reporting tasks
Ensure compliance with City’s financial policies and internal control procedures
Performs activity analysis and creates periodic reports to assist management in decision-making
Researches records, and provides assistance with problem resolution
Assists management in the identification and development of policies, procedures and process improvements
Receives and documents complaints, identifies staff responsible for follow-up and assists management with complaint resolution as needed
Perform other tasks as required
May occasionally observe/participate in field inspections with inspectors
Qualification
Required
An Associate Degree in business, communications, administrative / office management or related field, or a High School Degree and considerable direct work experience in governmental permitting office
Three to five years of experience in a busy customer service environment and proficiency in computer software, including but not limited to, Windows Operating System, the Microsoft Office Suite, and the use of databases for data entry and retrieval, reporting and analysis
Must obtain International Code Council – Certified Permit Tech certification within 12 months of hire
Successful candidates are detailed oriented and possess strong organizational, critical thinking and problem solving skills
Possess a high level of customer service, interpersonal and team building skills
Willingness and ability to learn, work hard, think creatively and work collaboratively
Ability to establish and maintain effective working relationships with the general public, residents, property owners, contractors, craftsmen, city staff, and the development community
Ability to prioritize, organize and complete required duties in a timely and accurate fashion; ability to take responsibility for actions and decisions at individual and organizational levels
Ability to maintain work performance in a demanding customer service environment
Ability to proactively take action to achieve established goals without constant supervisory direction
Have the ability to manage multiple simultaneous projects effectively and exhibit flexibility regarding changing work assignments
Possess strong oral and written communication, and interpersonal skills
Ability and willingness to learn and improve operational processes
Knowledge of customer service operations and modern office practices and procedures
Knowledge of arithmetic and ability to execute financial transactions related to the collection and processing of various fees, deposits and refunds proficiently
Strong computer skills and knowledge of standard office productivity software (Microsoft Office (Word & Excel), various web-browsers and Adobe Acrobat)
Ability and willingness to foster a positive and safe work environment
Preferred
Bachelors Degree with some supervisory experience
Experience using Tyler EP&L, Edens, or other similar database systems
International Code Council – Certified Permit Tech
Benefits
Health and Dental Insurance
Flexible Spending Accounts
Pension Programs
457(b) Deferred Compensation Program
Employee Wellness Program
Tuition Reimbursement
Longevity Pay
Paid Vacation Time (80.00 hr year one accrual rate)
Paid Personal Time (40.00 hr annual, prorated in year one)
Paid Sick Time (96.00 hr year one accrual rate)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase