Ultimate Care · 2 days ago
Quality Assurance Coordinator
Brooklyn, NY
Full-time
Onsite
Entry Level
$24/hr - $26/hr
1+ years expUltimate Care is seeking a Quality Assurance Coordinator to join their team. This role is responsible for enhancing client experience, ensuring high-quality care, and supporting departmental operations through various tasks including patient outreach and data analysis.
Health CareHospital
Responsibilities
Conduct patient outreach to assess satisfaction, hospitalization status, and assist with various care concerns
Identify, document, and resolve client complaints and grievances, detecting risks and proposing mitigation plans
Maintain accurate and up-to-date logs of complaints, grievances, and incidents to ensure comprehensive resolution
Collect, analyze, and interpret data related to quality performance
Monitor and track quality control and assurance activities of in-office and field staff as directed by the QA supervisor
Support departmental operations through special projects, administrative tasks, and operational duties as assigned
Qualification
Required
1-3 years of experience working with HIPAA regulations and maintaining patient records
High School Diploma or equivalent; minimum of two years of administrative experience in a healthcare setting
Strong computer literacy, including proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong client-facing and in-office communication skills
Bilingual in English and Spanish required
Highly organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings
Strong problem-solving skills with the ability to prioritize tasks effectively
Excellent interpersonal and communication skills to foster collaboration across departments
Preferred
Experience with EHR systems; HHAeXchange experience preferred
Benefits
Comprehensive Health, Vision, Dental Benefits
401k Retirement plan + Employer Match
Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
Generous paid time off, sick time + more!
Company
Ultimate Care
Ultimate Care provides sensitive, professional care for daily living assistance that maximizes clients' independence.
201-500 employees
H1B Sponsorship
Ultimate Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (9)
2022 (11)
2021 (3)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Chester Spitzer
Chief Executive Officer
Joseph Zimmerman
Chief Financial Officer
Recent News
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