Octave · 1 day ago
Client Support Coordinator I (Tue-Sat EST)
United States
Full-time
Remote
Entry Level
$25/hr - $26.49/hr
2+ years expOctave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. The Client Support Coordinator is a crucial member of the Operations Support Team, advocating for clients and managing correspondence to ensure they receive the support they need.
Health CareMental HealthPersonal HealthWellness
No H1B
Responsibilities
Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed
Be a go-to resource for client education about Octave services
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues
Accurately document client interactions in systems and escalate issues as needed
Learn and follow protocols for client intake, scheduling, and general support
Support team projects and administrative tasks as assigned
Qualification
Required
Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed
Be a go-to resource for client education about Octave services
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody Octave's mission to deliver extraordinary care in every interaction with clients and colleagues
Accurately document client interactions in systems and escalate issues as needed
Learn and follow protocols for client intake, scheduling, and general support
Support team projects and administrative tasks as assigned
Available to work Tuesday to Saturday 9am to 530pm or 6pm EST
Prolonged periods sitting at a desk and working on a computer
Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
Must be able to observe and communicate information on company provided laptop
Move up to 10 pounds on occasion
Must be eligible to work in the United States without sponsorship now or in the future
Preferred
Minimum 1 year experience in a high touch customer service role
Minimum 2 years experience in an administrative role
Product management skills are a plus
Strong attention to detail in a fast-paced environment
Excellent written and verbal communication skills
Track record of identifying and implementing process improvements
High comfort level multitasking between software systems
Open to performing tasks outside of your defined role with an eagerness to learn and grow
Ability to handle sticky or sensitive situations with discretion and care
Benefits
Company sponsored life insurance
Disability and AD&D plans
Voluntary benefits such as 401k retirement
Medical
Dental
Vision
FSA
HSA
Dependent care
Commuter/parking options
Generous Paid Time Off
Paid parental leave benefits
Company
Octave
Octave provides mental health care that’s both accessible to people and sustainable for providers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$91MKey Investors
Health Velocity CapitalGreycroftFelicis
2024-02-08Series Unknown· $5M
2023-06-15Series C· $52M
2021-05-25Series B· $20M
Leadership Team
Sandeep Acharya
CEO & Founder
Kathleen Mullaney
VP Product
Recent News
Behavioral Health Business
2025-12-18
MarketScreener
2025-12-01
2025-09-10
Company data provided by crunchbase