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Cloud Software Group · 1 day ago

Lead Account Technology Strategist

United States

Full-time

Remote

Senior Level, Lead/Staff

$141K/yr - $211K/yr

7+ years exp

Cloud Software Group (CSG) is a leading cloud solution provider that supports over 100 million users globally. The Lead Account Technology Strategist (ATS) will engage with customers' business and IT leaders to develop technology roadmaps, foster partnerships, and drive customer adoption of technology solutions to enhance business outcomes.

Information TechnologySoftwareWeb Development

H1B Sponsor Likely

Responsibilities

Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization

Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication

Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals

Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally

Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors

Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle

Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn

Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders

Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change

Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process

Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution

Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally

Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership

Serve as an external spokesperson and evangelist for the company’s vision and associated technologies

Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindshare

Present and communicate effectively at an executive level to multiple customers and prospects

Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set

Maintain a solid understanding of competitive technologies and how to position to “win.”

Provide thought leadership for the team, providing feedback and ideas on best practices

An experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industry

Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement

Strong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives

Quickly adapts to changes in the technology landscape, using them as opportunities to create new business value for customers

Possesses deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environments

Takes ownership of outcomes, holding themselves and others accountable for delivering on commitments and achieving strategic goals

Proven track record of driving significant revenue through strategic upselling, cross-selling, and new business development

Expertise in aligning technology solutions with the customer's broader business strategy, ensuring that technology investments drive tangible business outcomes

Assist in projects and initiatives outside the ATS organization that help drive GTM strategies and product development and direction

Qualification

Cloud technology expertiseTechnical customer engagementStrategic partnership developmentSales execution supportDaaS / VDIEnterprise SecurityData ManagementData AnalyticsTechnical presentationsAnalytical skillsNegotiation skillsCommunication skillsMentoring abilityTeam collaborationAdaptability

Required

Bachelor's degree or equivalent experience required

7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology

Ability to travel

Understanding of CSG's competitive domain and technologies

Passion for technology and innovation, and a proven “forward thinker”

Strong understanding of business processes and their implementation into enterprise applications

Analytical and negotiation skills, particularly at the C-level

Ability to quickly grasp and distinctly explain technological and business concepts

Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the team

Track record of consistently delivering revenue numbers and supporting accurate forecasts while maintaining a focus on team development and growth

Ability to work independently with limited oversight

Prioritizes and manages many diverse tasks, objectives, and risks

Excellent oral and written communications skills, as well as excellent presentation skills

Possesses a high level of specialized sales and product solution knowledge

Preferred

Citrix Certified Expert Virtualization (CCE-V)

Citrix Certified Professional – Virtualization

Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC)

Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA)

Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)

Microsoft Certified Azure Administrator

Azure Solutions Architect

AWS Certified Cloud Practitioner

Google Associate Cloud Engineer

Updated Security Certifications

Benefits

Healthcare

Life insurance

Disability benefits

401(k) plan and company match

Company

Cloud Software Group

Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.

Founded in 2022

San Francisco, California, USA

10001+ employees

https://www.cloud.com/

H1B Sponsorship

Cloud Software Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (79)

2024 (126)

2023 (105)