Extra Space Storage · 1 day ago
IT Service Desk Technician I
Buffalo, NY
Full-time
Hybrid
Entry Level
$21/hr - $35/hr
1+ years expExtra Space Storage is a leading company in the self-storage industry, and they are seeking an IT Service Desk Technician I to provide end-user service desk support. The role involves troubleshooting and resolving technical issues related to computer systems, hardware, and software in a hybrid work environment.
CommercialReal Estate InvestmentSelf-Storage
Responsibilities
Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking
Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services
Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software
Communicate effectively and concisely, both verbally and in writing
Identify and escalate issues requiring urgent attention or a higher level of knowledge
Identify common issues and report those issues to management
Ability to work in a team environment
Follow Service Desk practices and procedures
Qualification
Required
High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking
Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services
Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software
Communicate effectively and concisely, both verbally and in writing
Identify and escalate issues requiring urgent attention or a higher level of knowledge
Identify common issues and report those issues to management
Ability to work in a team environment
Follow Service Desk practices and procedures
Demonstrated interpersonal skills and openness to new technologies
Excellent analytical, interpersonal as well as verbal and written communication skills
Ability to thrive in a fast paced, decentralized work environment
Preferred
A+ Certification
Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
Benefits
Well defined career paths
Eligible for Medical, Dental, and Vision benefits
Health Savings Account (HSA) or Flexible Spending (FSA)
Company paid Life, AD&D, and Short & Long Term Disability
401K with company match after 90 days of service
Holiday pay and paid time off
Extensive Wellness Program and various Employee Discount Programs
Personal Health Advocate
Company
Extra Space Storage
Extra Space Storage offers climate-controlled, self storage units.
5001-10000 employees
H1B Sponsorship
Extra Space Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (2)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.42B2025-08-06Post Ipo Debt· $800M
2025-03-10Post Ipo Debt· $500M
2025-01-16Post Ipo Debt· $350M
Leadership Team
Scott Stubbs
Chief Financial Officer
Gwyn McNeal
Executive Vice President, Chief Legal Officer
Recent News
2026-01-06
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase