Boston Medical Center (BMC) · 1 day ago
Practice Assistant-SEIU
Boston, MA
Full-time
Onsite
Entry Level
$24.09/hr - $28.22/hr
2+ years expBoston Medical Center (BMC) is seeking a Practice Assistant to perform clinic support in both clinical and administrative areas. The role involves assisting in patient care under the supervision of licensed staff and managing patient information for registration and appointment scheduling.
Health CareHospitalMedicalNon Profit
Responsibilities
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients
Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings
Maintains timely ongoing verbal communication
Monitors patient flow including waiting room activity and communicating wait time updates to patients
Informs nursing staff, technical staff and/or supervisor of arrival of patients
Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift)
Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols
Greets patient in waiting room and escorts to exam room
Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy
Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers
Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history
Enter allergies and smoking status
Documents current medications and prescriptions that need to be renewed
Obtains immunization records/history, and enters findings into patient medical record
Instructs patient on how to prepare for the provider (assisting as necessary)
Anticipates/sets up special equipment and/or supplies needed for visit
Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record
Arranges refills information for provider approval
Downloads glucometer and other device data for provider review
Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature )
Complies with department documentation standards to ensure a complete and accurate patient record
Update patient pharmacy information
Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions
Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician
Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care
Guaiac, sugar and acetone, urine pH
Glucose finger stick
Application of external monitors
GU irrigation set up
Routine EKGs
Hearing Test
POCT (i.e. glucometer, pregnancy test, etc.)
Peak flow
Visual acuity
Vital signs
Oxygen saturation by pulse oximeter
Personal patient glucometer downloads
Leg/girth measurements
Biopsy set up
Procedure tray set up
Urine culture prep
Simple dressing changes eg. DSD
Suture removal
Specimen Collection
Phlebotomy
Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps
Redundant to Q above
Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations
Must arrange for Registered Nurse to be present for wound assessment with each dressing change
Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy)
Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: Endometrial biopsy
IUD insertion and removal
Pelvic exam
Incision and drainage
Punch biopsy
Colonoscopy
Suprapubic tube changes
Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc
Helps to complete patient visit: Prints disposition forms and patient education materials
Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee
Strictly adheres to isolation procedures as initiated by licensed personnel
Performs initial cleaning/decontamination of equipment/materials and instruments
Checks inventories, and restocks, replaces, assembles patient equipment and supplies
Utilize the care team’s population health management registry or other applicable database for preventative care outreach, including: Review of patient data
Reminding patients of test/screening needs (i.e. by phone, letter)
Prints and displays care team registry data or other applicable database data
Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee
Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment
Prepares supply order form
Understand, respect and demonstrate patient confidentiality in all endeavors
Performs other duties as needed
The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform
These procedures may require specific training (typically provided by a BMC staff member or vendor training)
Some procedures may require special certification
Some examples of these tasks/procedures are:
Assist With
Chronic wound treatment (e.g. assist in wound graft)
MOHS surgery
Excisional surgery
Laser treatment
Cool/Sculpting treatment
Other Cosmetic Procedures (e.g. peels, fillers)
Urodynamic studies
Flow rate/voiding trials
Low-dye taping
Phototherapy and PUVA
Perform
Suture Removals
Phlebotomy
Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments
Gathers and/or assist patients with registration information at every visit
Ensures accurate data entry and updates data into the computer system
Data includes demographic, billing data and patient payment information
Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered
Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately
Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash
Directs patients with financial concerns to staff who can assist them in the completion of applications forms
Creates and/or obtains medical records for patients and distributes copy to the appropriate person
Assigns medical record numbers to new patients in order to ensure current information on the patient record system
Collaborates with Medical Records department for suspected duplicate records
Maintains clinic files and patient records; screen patient’s chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required
Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members
Stamps and dates charts as required; prepare files and other clinic specific forms
Mails out clinic specific notices and letters as required
Handles clinic mail and delivers to the appropriate person
Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.)
Reschedules patients from canceled or bumped clinic sessions
Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate
Tracks and arranges for return of borrowed/rented equipment
Maintains appropriate equipment logs and records
Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served
Orientation of new staff; serves as a resource to float pool staff
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided
Utilizes hospital’s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital’s mission and goals
The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action:
Schedule urgent patients into providers schedule for immediate evaluation
Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch)
Creates and maintains special procedure and sub-specialty patient list for reference
Maintain special procedure and sub specialty areas: Cleaning and audit
Inventory and inspection of special equipment and instruments
Stocking and ordering of special items
Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service
Other duties as assigned
Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant
Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc
Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit’s activities
Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations
Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed
Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations
Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed
Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc
Attends in-services on new equipment, procedures and programs; maintains accurate annual education record
Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc
Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients
Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights
Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided
Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals
Qualification
Required
Work requires of HS diploma or GED plus at least one of the following: Successful completion of a medical assistant program or Successful completion of the second medical-surgical clinical rotation or Equivalent combination of education and healthcare related work experience
Requires at least two years of previous work experience
Must pass clinical competency testing
Ability to effectively speak, read, and write English
Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts
Organizational skills to set priorities and efficiently complete assigned work
Ability to accurately interpret and utilize basic medical terminology and abbreviations
Ability to work independently and to make decisions based on department policies and established procedures
Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information
Must be able to maintain strict protocols of all confidential or sensitive information
Preferred
Experience in clinical setting is preferred
Benefits
Medical
Dental
Vision
Pharmacy
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
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