NexCen Global Inc · 1 day ago
QA Contact Center & IVR
Fort Worth, TX
Contract
Onsite
Mid, Senior Level
2+ years expNexCen Global Inc is looking for an experienced Contact Center QA Consultant to join their expanding team. This role involves managing all aspects of testing within contact center solutions to ensure high-quality software delivery and system integrations.
Big DataEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Expertise in IVR testing, contact center testing
Good knowledge of cloud-based contact center platforms
Hands on experience with Agile methodology and Agile Tools like Jira
Identify test requirements from specifications. Create clear, concise detail-oriented test plans/cases
Assist with the execution of advanced tests per the established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved
Ability to focus on deadlines and deliverables ensures the ability to find the defects quickly
Communicate and interact effectively with appropriate stakeholders on problems, changes, and enhancement
Qualification
Required
Bachelor's / master's degree in computer science or similar area of study
Total 2 to 12 years of experience of IVR testing, Cyara Automation, Contact Center testing, and Amazon Connect testing
Excellent interpretation and articulation, Speed and Accuracy, Attention to Detail, Excellent communication skills
Expertise in IVR testing, contact center testing
Good knowledge of cloud-based contact center platforms
Hands on experience with Agile methodology and Agile Tools like Jira
Identify test requirements from specifications
Create clear, concise detail-oriented test plans/cases
Assist with the execution of advanced tests per the established plans and scripts
Document problems in an issue log, and retests software corrections to ensure problems are resolved
Ability to focus on deadlines and deliverables ensures the ability to find the defects quickly
Communicate and interact effectively with appropriate stakeholders on problems, changes, and enhancement
Preferred
Experience in cloud-based contact center platforms
A solid understanding of industry's best practices
Company
NexCen Global Inc
NexCen (NexCen Global Inc, USA & NexCen IT Services P Limited, India) is a global IT services and consulting firm, dedicated to providing value-added IT solutions and services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase