Gainwell Technologies · 2 weeks ago
Call Center Representative - Montgomery, AL (Onsite)
Montgomery, AL, US, 36117-6008
Full-time
Onsite
Entry Level
$27K/yr - $39K/yr
1+ years expGainwell Technologies is a company dedicated to improving health and well-being through technology. They are seeking a Call Center Representative to handle inbound calls from providers and recipients of Alabama Medicaid, providing solutions and support to client inquiries.
Health CareInformation Technology
Responsibilities
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Update address information, verify benefit limits, adhere to the client’s SLAs, and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
This position is for a Call Center Representative that will be cross-trained to take calls for both the Provider Assistance Center and the Electronic Media Claims Helpdesk
Qualification
Required
Minimum of 1 year of experience in a call center environment preferred
Demonstrated ability to provide high-quality customer service, primarily over the phone, to Medicaid recipients
Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information
Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing
Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity
Benefits
Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase