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MilliporeSigma · 1 day ago

Facilities Soft Services Specialist

Rockville, MD

Full-time

Onsite

Entry, Mid Level

$69K/yr - $133K/yr

2+ years exp

MilliporeSigma is a global leader in science and technology, dedicated to enriching lives through innovative solutions in Healthcare, Life Science, and Electronics. The Facilities Soft Services Specialist will manage the delivery of essential non-technical services within a facility, ensuring a safe and pleasant environment while meeting service excellence standards.

BiotechnologyMedicalMedical Device

No H1B

Responsibilities

Responsible for the day-to-day management and delivery of essential non-technical (soft) services within a facility, ensuring a safe, clean, and pleasant environment for occupants and stakeholders

Meet contractual obligations, and drive service excellence through effective team leadership and resource management

Author, revise, review & approve facilities-related SOPs and/or Work Instructions

Purchase and maintain spare parts inventory

Supervise, train, schedule, and motivate personnel performing soft services tasks (in-house or outsourced)

Ensure effective, safe operations for housekeeping, waste management, pest control, landscaping, reception, mail services, and security and other services as directed

Ensure all services meet agreed-upon Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and comply with Health & Safety regulations (H&S)

Conduct audits, review performance reports, and implement corrective actions to improve service quality and efficiency

Maintain strong relationships with clients, addressing concerns and ensuring high satisfaction

Manage operational schedules, resources (equipment, materials), and contribute to cost control and budget management

Qualification

Facilities managementSoft services supervisionPerformance metrics (KPIs)CGxP environment experienceTechnical report writingLeadership skillsInterpersonal skillsOrganizational skillsProblem-solving skillsDecision-making skillsWritten communicationVerbal communication