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Spectrum · 1 day ago

IT Manager

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

3+ years exp

Spectrum is a leading provider of communication and entertainment products. As an IT Manager, you will implement corporate IT initiatives, manage the development and acquisition of new technologies, and oversee IT standards and policies to enhance internal operations and data delivery.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Oversee a department of the IT functional area

Implement IT plans according to the IT and corporate strategy

Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area network/wide area networks (LAN/WAN) for employees

Manage IT employees to ensure uninterrupted IT network support at maximum performance

Ensure compliance with IT standards, policies and procedures

Be accountable for respective budgets

Qualification

IT Standards ComplianceNetwork Systems KnowledgeProject ManagementAvaya ApplicationsCyara ToolNuance Speech SuiteBasic Computer SkillsInterpersonal SkillsTime ManagementProblem SolvingCommunication Skills

Required

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

3+ years of IT work experience

1+ years of project management experience

Read, write, and speak the English language

Demonstrate basic computer skills, with proficiency in Word and Excel

Understand computer and/or network systems, applications, procedures, and techniques

Lead others and provide constructive feedback

Exhibit interpersonal skills and work effectively and collaboratively with a wide range of stakeholders

Organize resources and establish priorities

Learn and support new systems and applications

Collaborate with others to resolve problems, handle requests or situations

Possess knowledge of information technologies and methodologies related to assigned IT segment or area

Display a sense of urgency to resolve issues quickly and efficiently

Multi-task and handle changing priorities proactively in a fast-paced environment to maximize time management and efficiencies

Distill complex technical information into clear, concise, yet comprehensive communication material

Preferred

2+ years of management or leadership experience

3 years experience in Avaya suite of applications like AEP, Communication Manager and Swampfox Integrated customer experience / Outbound Call Manager

3 years or more experience in Cyara tool with scripting and execution

2+ years of experience working in Nuance Speech Suite

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees