Compucom ยท 2 days ago
Service Desk Tech I
United States
Full-time
Remote
Entry Level
$13.50/hr - $19.80/hr
1+ years expCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for various businesses. They are seeking a Service Desk Technician who will coordinate, diagnose, and troubleshoot incoming employee calls for technical/IT issues, acting as the first point of contact for service requests.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides case status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Communicates with customers at all levels of technical and non-technical skills sets
Qualification
Required
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Experience with multi-platform Windows O/S required
Preferred
Associates degree preferred, or technical training
1-2 years related experience
Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
Active Directory and Exchange experience preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 12 days annually)
Paid time off (minimum of 10 days annually, which increases with seniority level)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase