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Cutover · 1 day ago

Customer Success Manager

New York

Full-time

Hybrid

Entry, Mid Level

$100K/yr - $110K/yr

2+ years exp

Cutover is a company that provides AI-powered SaaS solutions for enterprise technology operations. They are looking for a Customer Success Manager to assist customers throughout their lifecycle, focusing on maximizing platform usage and value while ensuring account health and growth.

AnalyticsData IntegrationData VisualizationSaaSSoftware

Comp. & Benefits

No H1B

Responsibilities

Assist customers throughout their lifecycle, helping them unlock maximum value from our platform and services

Drive Monthly Active User (MAU) growth within key accounts

Focus on overall account health by using a data driven approach to unlock value and resolve issues in a proactive manner

Understand customers’ strategy, vision and goals and recommend solutions as trusted advisors

Bring energy, creativity and a strong sense of product evangelism to day-to-day work

Qualification

Customer Success ManagementSaaS ProficiencyFinancial Services ExperienceProject ManagementData-Informed Decision MakingTechnical AdaptabilityRelationship Building

Required

2-4 years of experience in a financial services customer-facing role, ideally in Consulting, Customer Success or Project Management

Entrepreneurial mindset with the ability to manage multiple client projects, identify process gaps, and adapt to technical complexity

Technically proficient with modern SaaS tools and a willingness to master the Cutover platform

A balanced approach to customer success, focused on maximizing platform usage and value while collaborating with internal teams to minimize churn and drive growth

Strong relationship-building skills across all levels of enterprise organizations, adept at running data-informed business reviews, and a passionate customer advocate

Benefits

Share Options as part of our compensation package.

20 days of PTO per year + public holidays, and we want you to take all of them!

3 volunteer days to use for any charitable/voluntary cause you would like.

A top-tier private health insurance package.

401k contribution plan

Work from home stipends

A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you.

If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of.

Employee Referral Scheme.

Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms.