Uniti Group Inc. ยท 1 week ago
NOC Tech I
Mobile, AL
Full-time
Onsite
New Grad, Entry LevelUniti Group Inc. is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. They are seeking a proactive Level I Network Operations Technician to join their Network Operations Center team, responsible for maintaining network integrity and ensuring seamless service for customers.
Telecommunications
Responsibilities
Create, update, and manage trouble tickets to ensure timely resolution of network issues
Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems
Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET/TDM circuits, including identifying and resolving basic connectivity issues
Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues
Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions
Continuously monitor network performance using NOC tools to detect and respond to network events and alarms
Qualification
Required
High school diploma or equivalent
Exceptional verbal and written communication skills, with a friendly and professional telephone manner
Proficiency with typing and word processing, ensuring accurate and efficient data entry
Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc
Ability to actively listen, accurately document information, and manage call details
Strong attention to detail and problem-solving abilities
Excellent customer service skills
Preferred
CCNA, CompTIA Network+, and CCENT certifications are preferred
Ability to perform multiple tasks in a fast-paced and stressful environment while maintaining a positive and pleasant manner with others
Experience with handling a large volume of work in a fast-paced environment
Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations
Ability to work in a team-oriented environment and collaborate with various departments
Benefits
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Company
Uniti Group Inc.
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
Founded in 2015
501-1000 employees
H1B Sponsorship
Uniti Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kenny Gunderman
President and Chief Executive Officer
Mark Wallace
Executive Vice President and Chief Financial Officer & Treasurer
Company data provided by crunchbase