Americold Logistics, LLC. · 3 months ago
Customer Onboarding Analyst (Bilingual)
Atlanta, GA, United States
Full-time
Onsite
Mid Level
3+ years expAmericold Logistics, LLC. is seeking a Customer Onboarding Analyst who will be responsible for the timely onboarding of customers and maintaining relationships with various internal and external stakeholders. The role involves ensuring customer information accuracy in Salesforce and facilitating communication during the onboarding process to meet service level expectations.
LogisticsRetail TechnologySupply Chain ManagementTransportationWarehousing
Responsibilities
Perform the tasks associated with Customer Onboarding
Timely onboarding of customers within stated KPI targets
Maintain relationships with Accounting, Business Development, Centralized Rate Management, Finance, IT, Operations, and External Customers while performing these duties
Ensure that all customer information is accurate and up to date in Salesforce to ensure accuracy in WMS, TMS, and Billing systems
Facilitator of the Customer Onboarding process and Customer Master Data collection
Maintain continual communication between Business Development, Centralized Rate Management, Finance, IT, Operations, and External Customers regarding new customer setup and changes to existing customers
Maintain Customer Master Data in Salesforce
Coordinates cross-functionally to ensure timely adherence to the Onboarding process by the various departments involved with the aim of onboarding customers within stated KPI’s
Monitor service level expectations of these groups and escalate to management as needed
Identify and escalate possible process improvement ideas
Monitor personal productivity levels
Communicate with customers during the Onboarding process to ensure optimum levels of service and accuracy
Educate customers on Americold tools (I3PL Reports, OLAS, Order Entry) and transfer customer relationships to operations
Provide support for acquired sites on the Customer Onboarding process
Other duties as requested
Qualification
Required
3+ years of customer service, accounting, and/or financial management experience, either with internal or external customers
Bilingual in English and Spanish (or Portuguese)
Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint, and Excel
Accurate typing and data entry skills
Strong organizational skills and ability to multitask required
Excellent communication, interpersonal, and presentation skills
Ability to communicate professionally, both written and verbally
Ability to work in a matrix-managed environment, with experience balancing requests from multiple managers
Demonstrates an uncompromising level of integrity and code of ethics and maintains a high degree of confidentiality
Develop strong, sustainable working relationships with internal teams
Preferred
Bachelor's Degree or equivalent experience preferred
Experience with Salesforce, Oracle, TMS, WMS, and/or AS400 preferred
Company
Americold Logistics, LLC.
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability.
10001+ employees
H1B Sponsorship
Americold Logistics, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (32)
2023 (33)
2022 (29)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-26Acquired
Leadership Team
Robert Chambers
Chief Executive Officer
Jay Harron
Executive Vice President and Chief Investment Officer
Recent News
GlobeNewswire
2025-12-24
2025-12-24
Company data provided by crunchbase