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REI · 1 day ago

SCS - Seasonal Sales & Customer Support Rep-Closing

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $18.36/hr

REI Co-op is dedicated to celebrating better ways of working while helping people connect with the outdoors. They are looking for a Seasonal Sales & Customer Support Representative to assist customers and members through inbound calls, providing guidance and knowledge about REI products and services.

ApparelConsumer GoodsE-CommerceFashionManufacturingOutdoorsRetailSporting GoodsSports

Responsibilities

Building relationships, inside and outside the organization

Enjoy communicating effectively and accurately, both verbally and in writing

Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day

Apply your passion for the outdoors, REI products, and gear to serve our customers effectively

Provide guidance, knowledge and authentic experiences

Qualification

Customer serviceProblem-solvingCritical thinkingEffective communicationRetail experiencePassion for outdoorsTechnical proficiencyTeam collaborationFlexibility

Required

Building relationships, inside and outside the organization

Enjoy communicating effectively and accurately, both verbally and in writing

Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day

Apply your passion for the outdoors, REI products, and gear to serve our customers effectively

Provide guidance, knowledge and authentic experiences

Demonstrate critical thinking by efficiently using a computer and navigating through various screens

Available to attend a virtual two-week sales and service training class

Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state

Must reside within 100 miles of an REI Retail location for the duration of the position

Ability to work a flexible work schedule with reliable and predictable attendance

Minimum age requirement of 18 years

To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day

Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST

You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows

Your scheduled hours and days will vary based on business volumes

The seasonal end date is June 4, 2026

You must have wired high speed broadband internet connection with: Download speed: at least 50 Mbps, Upload speed: at least 10 Mbps, Latency (Ping): under 150 ms, Jitter: maximum 30 ms, average 5 ms or less

Your computer must be connected directly to your modem/router using an Ethernet cable

Windows PC: Windows 11, Mac: macOS 14 (Sonoma) or newer, SSD drive, Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft), CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better

Ability to install the Windows App client to connect to AVD

One monitor with 1080p resolution or higher

Wired headset (REI supplied) — Bluetooth not allowed

At least two available USB ports: One USB-A for headset, One USB-A or USB-C for REI security device

If you use a mouse (wired or wireless with dongle), plan to need an extra USB port

A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance

Webcam - Required for all training classes

Quiet, private area

Minimal background noise

No household traffic during shifts

All job offers are contingent upon successful completion of a background check