Seasons Kosher Supermarket ยท 5 days ago
Customer & Associate Relations Manager
Toms River, NJ
Full-time
Onsite
Senior Level
$70K/yr - $75K/yr
5+ years expSeasons Supermarkets is one of the largest kosher supermarket chains in the nation, seeking a dedicated and experienced Customer & Associate Relations Manager to join their team. This role focuses on fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication.
GroceryRetailShopping
Responsibilities
Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions
Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management
Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions
Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes
Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience
Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations
Support employee engagement initiatives, including recognition programs, communication updates, and training efforts
Prepare reports summarizing trends in employee relations and customer feedback for management review
Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence
Uphold company values and ensure that both customers and associates are treated with fairness, respect, and care
Qualification
Required
At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management
Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively
Excellent problem-solving abilities and sound judgment in handling sensitive issues
Ability to maintain confidentiality and act with professionalism at all times
A genuine commitment to delivering excellent customer and associate experiences
Strong organizational skills and attention to detail
Preferred
Experience in a retail, grocery, or hospitality environment preferred
Proficiency in Microsoft Office Suite and familiarity with HR or customer service systems
Benefits
Health Insurance
Dental & Vision Insurance
Paid Time Off (PTO)
Free 100K Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Flexible Spending Accounts (FSAs)
Supplemental Insurance
Company
Seasons Kosher Supermarket
Seasons Supermarkets is one of the largest kosher supermarket chains in the nation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase