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eSkillz · 4 days ago

IT Project Manager & Business Systems Analyst

United States

Full-time

Remote

Mid, Senior Level

eSkillz is passionate about empowering people through personalized technology solutions, and they are seeking an IT Project Manager & Business Analyst to modernize their business systems. This role will focus on leading the selection and implementation of new platforms, engaging in requirements discovery, and ensuring systems meet business needs.

ConsultingE-LearningInformation TechnologySoftware

Responsibilities

Lead structured requirements discovery efforts, including stakeholder interviews, workshops, and working sessions, to elicit functional, non-functional, and reporting requirements

Lead the end-to-end selection and implementation of new platforms to replace legacy systems, including requirements documentation and gathering, business process mapping, vendor evaluation, data migration planning, testing and validation, and post-launch optimization

Develop business cases, cost/benefit analyses, and implementation recommendations to support platform selection, prioritization, and executive decision-making

Exercise sound judgment in balancing speed, cost, risk, and long-term maintainability when evaluating systems and vendors

Partner closely with stakeholders across services, sales, finance, and leadership to ensure system workflows support real-world consulting processes and reporting needs

Serve as the primary liaison between internal teams and external vendors to ensure effective communication, timely delivery, and successful outcomes

Coordinate and support integrations between the new platforms and other core business systems (e.g., CRM, financial)

Provide ongoing ownership and coordination for key enterprise SaaS platforms, including user administration, licensing, configuration changes, enhancements, and general system maintenance

Manage vendor relationships, contracts, renewals, and usage in collaboration with IT leadership to ensure systems are scalable, cost-effective, and aligned with organizational goals

Oversee system updates and enhancements, troubleshoot issues, and coordinate vendor support as needed

Assist with ISO 27001 program activities related to IT systems, including controls documentation, evidence collection, and coordination with internal or external audits

Document system configurations, integrations, and operational processes to support continuity and knowledge sharing

Provide regular project updates, risks, and status reporting to senior management, and proactively recommend system or process improvements based on business needs and industry trends

Qualification

SaaS platform implementationBusiness analysisVendor managementProject management certificationISO 27001 complianceStakeholder managementCommunicationTime management

Required

Demonstrated experience leading IT or business systems projects, particularly SaaS platform selection and implementation

Experience working with vendors through procurement, implementation, and ongoing support

Demonstrated experience performing business analysis activities, including requirements elicitation, documentation, and validation across multiple stakeholder groups

Strong experience translating ambiguous business needs into clear, actionable requirements, user stories, or functional/technical specifications and system-level solutions

Experience in developing RFPs to solicit vendor bids

Strong understanding of enterprise SaaS environments, user management, and system governance

Proven ability to analyze complex business processes and identify opportunities for simplification, automation, and scalability

Excellent communication and stakeholder management skills, especially in cross-functional environments

Comfortable working independently in a lean IT organization

Ability to prioritize tasks and manage time effectively in a fast-paced environment