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Element Fleet Management · 2 days ago

Manager, New Product Introduction

Minneapolis, MN

Full-time

Onsite

Mid, Senior Level

$132K/yr - $182K/yr

5+ years exp

Element Fleet Management is redefining the fleet management industry to prioritize people first, delivering a superior client experience. The New Product Introduction Manager will lead the design and operationalization of innovative products and services, driving process improvements and collaborating with cross-functional teams to enhance operational efficiency.

ConsultingFleet ManagementRisk Management

Responsibilities

Manage the cross functional design, introduction and operationalization of new products and services for mega fleet clients, leveraging business process management, hyper-automation and rapid prototyping to maximize time-to-value of new revenue and service optimization opportunities

Drive process reengineering, simplification, workflow automation and continuous improvement across the service portfolio, inclusive of deployment, redeployment, title and registration and other core programs

Design and operationalize voice of the customer methods, focus and beta groups and direct client input to establish critical and quality attributes of new products and services

Build internal operational data and insights to identify business performance trends, cycle time opportunities, root cause identification, forecasting and hypothesis testing to size value propositions and growth opportunities

Provide day-to-day operational support for last mile rental programs, including data provisioning, workflow administration and collaboration with leadership and field operations

Collaborate with cross-functional stakeholders to develop tools, systems and processes that mitigate risk and improve operational efficiency and execution

Lead and support vendor management activities including requirements gathering, performance monitoring and continuous improvement initiatives

Partner with IT and billing stakeholders to develop automated billing processes, validate billing data and report revenues to leadership

Maintain strong client relationships and serve as a point of contact for program performance, data stewardship and issue resolution

Provide people leadership through performance management, goal setting, employee development and fostering a high-morale work environment

Qualification

Six Sigma Black BeltBusiness Process ManagementKPI DesignOperations ExperienceAutomation ExperienceData AnalyticsEmployee DevelopmentProblem-SolvingDecision-Making