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IntrepidGS · 1 day ago

Customer Service Technican

Melbourne, FL

Full-time

Onsite

New Grad, Entry Level

IntrepidGS is a leading provider of global-scale logistics and technical services, and they are seeking a Customer Service Technician to serve as a critical first point of contact for emergency and urgent service requests at Al Udeid Air Base. The role involves managing emergency calls, coordinating responses, and ensuring high-quality customer service in a high-tempo environment.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Receive and manage emergency and priority service calls via phone, radio, and electronic systems

Accurately document incident details, assess urgency, and initiate appropriate response actions

Dispatch and coordinate with emergency responders, technicians, and base support services

Maintain clear, calm, and professional communication during high-stress situations

Monitor ongoing incidents and provide status updates to supervisors and stakeholders

Follow established emergency response procedures, protocols, and escalation paths

Enter, track, and update incidents in computerized maintenance or emergency management systems

Ensure compliance with base regulations, safety standards, and customer service expectations

Support after-action reporting and incident documentation as required

Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate

Qualification

Emergency response coordinationCustomer service experienceDispatch systems experienceVerbal communicationBasic computer proficiencyFollow proceduresActive listening

Required

High school diploma or equivalent required

Strong verbal communication and active listening skills

Ability to remain calm, focused, and accurate under pressure

Basic computer proficiency and experience with ticketing or dispatch systems

Ability to follow strict procedures and maintain confidentiality

Must possess a valid U.S. Driver's License

Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY

Able to obtain and maintain a valid Residency Visa for Qatar

Must be able to work in extreme environmental conditions including dust and high temperatures

Must be able to endure long hours, exposure to weather and hazardous conditions

Must have and maintain a DoD Secret Clearance