Codekeeper · 2 days ago
Paralegal with a talent for customer service (LegalTech)
United States
Full-time
Remote
Mid LevelCodekeeper is a LegalTech company focused on managing customer success for clients at the intersection of legal drafting, customer communications, and technical support. The Paralegal will play a crucial role in enhancing customer satisfaction and retention by conducting legal research, drafting legal documents, and providing customer service and tech setup support.
InternetLegalLegal TechSoftware
Responsibilities
As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Customers will also be required to set up connections between their source code management platform
You will support them in this process and make sure everything is administered correctly on our side
Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
This is done via email and website chat
Some of our customers require us to inspect information they provide
You draft the reports and send them back to them
Qualification
Required
Prior experience in customer success or similar role
Proficiency in drafting legal documents
Exposure to working with diverse companies of varying sizes and industries
Analytical thinking, and a proactive attitude
Excellent written English communication skills
Proficiency in modern web tools like Google Docs and similar platforms
Highly organized with a strong attention to detail
Comfortable adapting and multitasking in a fast-paced environment
Benefits
Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference
Company
Codekeeper
At Codekeeper, we understand you spend a lot of time worrying about "what ifs." What if your critical software vendor goes under? What if your SaaS provider suddenly shuts down? These are "what ifs" that we can turn into "even ifs" — even if the worst happens, your business continues uninterrupted.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase