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Total Water Treatment Systems Inc. · 1 week ago

Industrial Water Treatment Service Manager

Bolingbrook,IL,US

Full-time

Onsite

Senior Level

$70K/yr - $90K/yr

5+ years exp

Total Water Treatment Systems Inc. is looking for an Industrial Water Treatment Service Manager to oversee the industrial water treatment operations for Bolingbrook, IL. The role includes managing a technical team, ensuring customer satisfaction, and overseeing the installation and maintenance of water purification systems.

Health CareManufacturing

Responsibilities

Customer focus and good customer relationships are the first and foremost expectation

Maintains a work schedule that accommodates completion of tasks within the position description and Company needs. This includes arriving on time and completing assignments on time

Demonstrates knowledge and appropriate implementation of Company policies, procedures, and Team Member Handbook information

Observes rules of confidentiality, both on the job and in the community

Demonstrates knowledge of job responsibilities and expectations of all Company departments by maintaining positive, open, and supportive working relationships between functional areas

Demonstrates tact and courtesy during contact and communication with others

Demonstrates good problem solving in dealing with emergency needs and unusual occurrences

Demonstrates initiative and good decision-making

Demonstrates a proactive approach in interacting with managers and team members

Observes safety standards and ensure the safety of the facilities and personnel

Maintains a professional appearance, which includes keeping vehicles, facilities, paperwork, and customer worksite organized and clean

Responsible for pre-job and on the job support during large Industrial Installations. This involves improving work place efficiencies safety, product/equipment management and vendor coordination

Coordinates with Sales, Engineering and Purchasing on equipment and staffing needs for new installs and large service work

Work with Engineering on design when needed

Oversee Industrial Service Operations operating out of Burnsville MN

Provides supervision to MN Technicians

Provide leadership to accomplish the company goals and objectives

Maintain QSR procedures, including coordinating training and annual system auditing

Developing and monitoring budget for departmental responsibilities

Work with company safety committee. Train and coordinate safety training for Industrial service department

Supervision includes completion of quarter Core Performance System goals for team members, Hiring and Firing, Pay Recommendations, Training and Performance management including day to day management of activities

Control and minimize labor, delivery, administrative supplies and repair expenses

Oversees workload including timekeeping and time off schedule

Coordinates administrative paperwork with customer service team, accounting and human resources

Supports training needs of the Lead Service Technician

Manages inventory levels and coordinates needs with Purchasing

Schedules and/or conducts training as needed for service technicians

Conducts quarterly Core Performance System, goal setting process, with area Service Technicians

Responsible for providing quality customer service in the geographic area

Provides advanced support, and oversight of installation, start-up, service maintenance, modification and repair of commercial and industrial water purification equipment and systems

Works with customers to schedules installation and service

Manages work schedule, performance and training of service technicians in area office

Supervises deliver and installation of DI tanks for area customers

Works with pumps, motors, piping and other mechanical systems

Builds electrical control panels

Exchange DI tanks and other portable exchange equipment, including troubleshooting and corrective action during the exchange

Communicate with the customer verbally or in writing, service related issues, including troubleshooting and diagnosis problems, and recommend the best course of action

Stay current on QSR procedures and follow those procedures

Prepare daily logs and administrative paperwork regarding daily work

Identify sales opportunities and report to Industrial Sales team

Keep service vehicle clean, stocked and well organized

Drive a fork truck. May load and unload product

On-call/after hours resource for industrial service needs

Qualification

Industrial water system installationTroubleshooting electrical issuesWater chemistry understandingManagement of technical teamPlumbing materials knowledgeLarge commercial equipment experienceMechanical aptitudeWQA certificationCustomer service skillsOralComputer skillsPresentation skillsProblem solving skillsWritten communicationOrganizational skills

Required

Complete understanding of all purified water systems components

5-10 years industrial water system installation experience (including water softeners, reverse osmosis systems, de-ionization, resin, filters, softeners)

Experience and working knowledge of all plumbing materials, copper and related products (PVC, CPVC, Poly and PVDF)

Experience managing a small technical team

5 - 10 years' experience working with large commercial water treatment equipment, installation and service, including Lab polishing equipment, Thornton Meters and Millipore equipment with ability to troubleshoot and repair

The ability to troubleshoot electrical issues

Presentation and facilitation skills with in the classroom training experience

Excellent customer service skills, problem solving, oral and written communication and organizational skills required

Mechanical Aptitude

Must have an understanding of Water Chemistry and basic knowledge of electricity and control wiring

High School Diploma or GED required

Valid driver's license and good driving record

Computer skills, with demonstrated experience with Excel, Word and PowerPoint