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Credence · 1 day ago

ServiceNow SPM Developer(s)

United States

Full-time

Remote

Senior Level

$120K/yr - $135K/yr

5+ years exp

Credence is a technology-driven company that supports mission-critical needs for defense and health federal organizations. They are seeking a skilled ServiceNow professional to develop and configure SPM solutions, collaborating with cross-functional teams to align with business goals.

GovTechInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM)

Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer

Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules

Partner with business stakeholders to gather requirements and translate them into actionable tasks

Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports

Leverage Analytics Designer and data streams for real-time portfolio metrics

Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback

Lead and participate in training sessions with peers, business users, and stakeholders

Author and update knowledge articles, user guides, and how-to documentation on SPM best practices

Diagnose and resolve issues in automated flows and custom code; perform regression testing

Monitor system performance and apply optimizations (indexing, caching strategies, or script improvements) to reduce load times

Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work

Collaborate with the business to define and optimize the intake process for ideas and demands into SPM

Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives

Perform troubleshooting and root cause analysis, while also developing and implementing fixes

Qualification

ServiceNow DevelopmentJavaScriptServiceNow SPMREST APIsServiceNow CertificationsAgile/ScrumAnalytical SkillsOrganizational SkillsTime ManagementAttention to DetailCommunication Skills

Required

Must possess IT-II/Tier 3/NACLC/ANACI/Moderate Risk eligibility or have a current Tier 3 or equivalent investigation

5+ years of ServiceNow Development experience supporting a large organization with 3+ years of hands-on experience as a ServiceNow Developer using SPM

Strong knowledge of JavaScript, REST APIs, and integration patterns

ServiceNow Certified System Administrator (CSA) and Certified Application Developer certifications (CAD) required

ICAgile Certified or Certified Scrum Master required

Extremely well-developed organizational, time management, and analytical skills

Strong attention to detail, documentation, and communication skills

Ability to work independently in a remote team environment

Experience working in Agile/Scrum environments

Demonstrated enthusiasm for professional development within the ServiceNow ecosystem

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Work From Home

Free Food & Snacks

Wellness Resources

Company

Credence

Credence provides innovative technology, health, engineering, and management solutions to support mission-critical programs for Federal government customers.

Founded in 2005

Vienna, Virginia, USA

1001-5000 employees