Chenega Professional Services Strategic Business Unit · 1 day ago
Training Specialist
Georgia, United States
Full-time
Hybrid
Entry Level
$63K/yr - $73K/yr
1+ years expChenega Professional Services is a company that values extraordinary people and exceptional performance. They are seeking a Training Specialist to develop and deliver training programs for users of complex software applications, particularly in laboratory and public health settings.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Develop and Deliver Training Programs: Design, develop, and deliver comprehensive training experiences for users of complex software applications, particularly in laboratory and public health settings, ensuring users can effectively and routinely use the systems
Create and Update Training Materials: Develop new training content and maintain existing materials to reflect system enhancements and updates. This includes user manuals, instructional guides, standard operating procedures (SOPs), and other educational resources
Facilitate Training Sessions: Conduct training sessions with laboratory users, both in-person and via teleconference platforms, to ensure they understand system functionalities and can apply them in their daily activities
Evaluate and Interpret Training Metrics: Gather, interpret, and analyze training metrics through new and established evaluation methods to measure the effectiveness of training sessions and identify areas for improvement
Collaborate with Software Development Team: Work closely with the software development team to understand upcoming system changes and use this knowledge to develop content for release notes, system demonstrations, broadcasts, notifications, and training materials
Conduct System Demonstrations: Master complex software applications to a sufficient level to design and conduct training demonstrations, showing users how to utilize system features effectively
Support Communication Efforts: Write communications about system functionality and program offerings, supporting the development of the team’s overarching training and communications methodology to improve user awareness and comprehension of the system
Coordinate Training Aids Development: Coordinate the development of training aids, such as videos, infographics, and other multimedia resources, to enhance the learning experience and increase user proficiency with the system
Qualification
Required
1+ years of experience producing training content, lab processes, or education materials
Experience creating instructional guides for IT systems or standard operating procedures (SOPs)
Experience creating announcements regarding program offerings, system updates, or new functionality
Experience using Microsoft Office Suite
Experience hosting and presenting content on teleconference platforms
Possession of excellent verbal and written communication skills
Ability to facilitate working groups and training sessions, interpret training evaluation data into meaningful insights, conduct presentations and provide demonstrations, work collaboratively, and adapt to changing priorities
Ability to deliver work products that are publication-ready, without the need for additional copy-editing
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor's degree
Preferred
Experience with Laboratory Information Management Systems (LIMS)
Experience with data visualization tools, including PowerBI
Experience working with public health agencies, including the Centers for Disease Control and Prevention
Experience developing training materials for public health emergency response
Experience with qualitative and quantitative evaluation methods
Possession of excellent data gathering and analysis skills
Benefits
Robust employee benefits program
Management engagement
Quality leadership
Atmosphere of teamwork
Recognition for performance
Promotion opportunities
Company
Chenega Professional Services Strategic Business Unit
The Professional Services Strategic Business Unit (PS SBU) specializes in providing Information Technology, Health and Scientific, Engineering and Technical Support, Professional Management and Administrative Services to Federal Government Civilian Agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Handly, MSMIT, CSM, SGP, SA, SPC
Chief Technology Officer, Professional Services Strategic Business Unit
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