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YouLand · 1 week ago

Office Manager / Collateral & Loan Servicing Assistant

Menlo Park, CA

Full-time

Onsite

New Grad, Entry Level

YouLand is seeking an Office Manager / Collateral & Loan Servicing Assistant to oversee daily office operations and support their lending business. The role involves managing collateral documentation, loan servicing tasks, and providing administrative support to both clients and internal teams.

Financial ServicesInternetLendingReal Estate

Responsibilities

Prepare and print loan and collateral documents for closing

Organize, scan, and file loan packages and supporting documents

Verify that required documents are complete and properly signed

Coordinate with internal team members and clients to obtain missing information

Perform notary services for loan signings (if commissioned)

Monitor payment status and follow up with borrowers on late or missed payments

Make and receive phone calls related to loan servicing and collections

Maintain accurate servicing records and update internal systems

Support preparation of statements, notices, and other servicing communications

Coordinate with internal teams on loan renewals, extensions, and payoffs

Manage office supplies, snacks, and Costco/office orders

Coordinate basic office maintenance and vendor communication

Support HR/people ops with light tasks such as:

1. Scheduling interviews and internal meetings

2. Assisting with onboarding logistics (paperwork, access, welcome materials)

3. Provide general administrative support to the team as needed

Qualification

Loan servicing experienceLoan processing experienceNotary Public commissionOffice software proficiencyBilingual (Mandarin/Spanish)Professional communicationCustomer service mindsetAttention to detailOrganizational skills