IMPACT Technology Recruiting · 3 days ago
User Experience Manager
Scottsdale, AZ
Full-time
Onsite
Director/Executive
10+ years expIMPACT Technology Recruiting is seeking a UX Senior Manager to lead a high-performing team of designers in enhancing customer journeys across digital and in-store touchpoints. The role focuses on improving the conversion funnel, driving customer satisfaction, and delivering measurable business outcomes through strategic UX initiatives.
Credit CardsDebit CardsE-CommerceFinancial ServicesFinTechMobile PaymentsPaymentsPrepaid CardsPropTechSaaS
Hiring Manager
Sean Bogusz
Responsibilities
Align UX work with business goals: Prioritize & schedule UX initiatives that directly improve unit growth, revenue, and conversion performance
Drive conversion-centric design execution: Remove obstacles, run A/B tests, and lead UX reviews to ensure design decisions enhance conversion funnel performance
Partner with leadership: Define UX priorities and feature sets that support strategic growth and customer satisfaction objectives
Optimize across channels: Ensure a seamless, connected user experience across digital and in-store journeys that builds loyalty and trust
Establish UX best practices: Develop and maintain a reusable design playbook and enterprise-wide UX guidelines aligned with measurable KPIs
Mentor enterprise teams: Influence product, tech, and ops teams through UX tools, methods, and strategy integration across customer and employee experiences
Leverage Voice of Customer data: Translate customer feedback into actionable UX enhancements to reduce friction and improve delight
Human-centered design: Use a personalized approach to simplify and enrich the tire-buying journey, removing pain points and increasing conversion
End-to-end journey ownership: Always consider both customer and employee perspectives when designing solutions that impact business metrics
Test bold ideas: Champion innovation and experimentation—proactively disrupt the experience before external forces do
Collaborate with Marketing: Work closely with Paid, Organic, and Email teams to improve conversion, ROAS, and ROI through UX optimization
Apply CRO principles: Use data and behavioral insight to systematically test and improve conversion across key digital touchpoints
Team-oriented growth mindset: Support team development by sharing future UX trends and helping teammates elevate their impact
Analyze business defects: Identify experience breakdowns, define objectives, summarize findings, and propose UX-driven business improvements
Support Omni-Channel execution: Ensure UX and design align with cross-functional requirements and support both digital and in-store experiences
Ensure testable requirements: Translate UX needs into measurable, testable, and outcome-driven requirements
Act as SME on web features: Document, maintain, and evolve business rules related to site functionality and design logic
Collaborate through SDLC: Partner with development teams to align design requirements with technical feasibility and delivery schedules
Own UX delivery timelines: Coordinate and communicate feature development schedules and dependencies across functions
Qualification
Required
10+ years of UX leadership experience, including roles such as UX Manager, Head of Digital Experience, Product Design Lead, or similar
Proven track record of delivering business outcomes through UX—must show measurable impact on conversion rates, revenue growth, and customer satisfaction
7+ years of experience managing end-to-end UX for omnichannel products spanning digital (web/mobile) and in-store/physical environments
Strong command of CRO (Conversion Rate Optimization) principles and ability to embed UX into the digital conversion funnel
Experience leading cross-functional teams through multiple design cycles, from discovery to launch, with a data- and outcomes-first mindset
Demonstrated expertise in human-centered design, Design Thinking, and Voice of Customer research, with ability to translate insights into scalable design solutions
Advanced proficiency in UX and prototyping tools such as Figma, Sketch, InVision, Adobe XD—must be capable of hands-on concepting and prototyping
Strong portfolio of UX-led product improvements, showcasing business impact across mobile and desktop platforms
3+ years of direct leadership of UX or Product Design teams, with strong mentorship and talent development skills
Experience collaborating with growth marketing teams (SEO, paid, email) to maximize ROAS/ROI through UX strategy
Deep understanding of Agile methodologies and product lifecycle management, with experience owning a design backlog and participating in sprint planning
Strong analytical acumen with ability to interpret business KPIs, funnel analytics, user behavior, and apply insights to UX prioritization
Comfortable leading design reviews with senior stakeholders, advocating for user needs while tying design decisions to revenue, unit growth, and strategic priorities
Excellent communication and storytelling skills, capable of influencing diverse stakeholders across product, tech, marketing, and operations
Energetic, innovative mindset with a bias for action, experimentation, and continuous improvement
Proven ability to thrive in fast-paced, matrixed environments, managing ambiguity and pivoting quickly to meet shifting priorities
Preferred
Experience in enterprise-scale platforms (SAP, Hybris, Salesforce Commerce Cloud, or similar)
Bachelor's or Master's in Design, HCI, Psychology, or related field preferred
Company
IMPACT Technology Recruiting
IMPACT Technology Recruiting (IMPACT) is small enough to make you its top priority, yet with the resources that rival the large firms.
201-500 employees
H1B Sponsorship
IMPACT Technology Recruiting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageLeadership Team
Kevin Robinson
Chief Executive Officer
Mary E. Centric, CPA
COO
Company data provided by crunchbase