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QualDerm Partners · 2 days ago

Customer Service Representative - Remote

United States

Full-time

Remote

New Grad, Entry Level

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., committed to educating and caring for skin health. The Customer Service Representative will work with a team to deliver superior patient care by assisting with registration, scheduling appointments, and handling billing inquiries.

Health CareManagement Information SystemsMedical Device

Responsibilities

Serves as first point of contact for incoming billing customer service calls

Provides optimum customer service, including quality assurance, for all patient inquiries

Answer high-volume incoming communications from customers/patients

Returns all phone messages within 24 hours of receipt

Must be able to deal diplomatically with complaints and function well under pressure

Utilize resources and conduct research to troubleshoot and resolve patient issues

Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account

Updates insurance and demographic information as necessary on patient accounts

Accurately documents patient accounts of all actions taken

Set up payment plans and take credit card payments over the phone

Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax

Participates in special projects as needed

Maintains regular and predictable attendance

Adheres to Code of Conduct and Mission & Value Statement

In addition to the above job responsibilities, other duties maybe assigned

Qualification

Customer serviceBilling system proficiencyPatient account managementConflict resolutionCommunication skills

Required