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Spectrum · 6 days ago

Sales Activation Representative (Outreach)

Maitland, FL

Full-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Call Center Sales Activation Representative to enhance customer experiences and drive growth. In this role, you will activate services, upsell products, and contribute to community connections through proactive outreach.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Enhancing the customer experience through effective service activation

Guiding customers in mobile and internet setup using various tools

Upselling additional products while maximizing customer opportunities

Staying informed on Spectrum products and managing escalations

Meeting performance targets and sharing best practices with the team

Qualification

Sales skillsEnglish communicationCustomer complaint resolutionProficiency with computersCable industryProblem-solving under pressureMultitask

Required

High school diploma or equivalent

2+ years in sales or customer service

Strong English communication skills

Ability to prioritize, organize, and multitask

Sales skills like analysis, objection handling, pitching, and closing

Ability to work while seated for prolonged periods of time and work independently in a group environment

Customer complaint resolution while managing back-to-back calls

Proficiency with computers and software applications

Knowledge of office procedures, policies, and troubleshooting

Preferred

Confidentiality and problem-solving under pressure

Knowledge of cable/telephony industry and services

Familiarity with residential product details

Benefits

Free and discounted Spectrum services like internet, TV and mobile

Comprehensive pay and benefits package that rewards employees for their contributions to our success

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees