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Tarzana Treatment Centers · 1 day ago

Systems Analyst I

Los Angeles, CA, US

Full-time

Onsite

Entry Level

$28.33/hr - $35.02/hr

2+ years exp

Tarzana Treatment Centers, Inc. is a non-profit corporation providing behavioral healthcare services. The Systems Analyst I is responsible for ensuring the functionality of mission-critical software applications and maintaining computing equipment, while also providing customer support and troubleshooting software application issues.

Health CareHealth DiagnosticsMedicalMental HealthService Industry

Responsibilities

Troubleshoot assigned software applications

Maintain Mission Critical applications at peak performance and tuning, minimizing potential for network down-time

Engage in proactive measures to ensure stable and effective Mission Critical software operations

Establish and maintain proper technical documentation and troubleshooting procedures

Maintain the awareness of key technologies to ensure optimal use of resources

Facilitate the deployment and configuration of certain software applications

Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration as needed

Maintain a database of network, software and user configuration

Accompany installing vendor’s technician during on-site service when necessary and when possible limiting the amount of time for outsourced consultants’ costs

Prepare procedural documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge

Follow standardized procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology staff as thorough, well-prepared and punctual

Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met

Train Tarzana staff on network access and use of key software applications

Record time spent on each request, task and project step in TecNique log

Attend all Information Technology Department Meetings