National Vision Inc. ยท 1 day ago
Human Resource Shared Services Agent
2435 Commerce Ave NW, Duluth, GA 30096, USA
Full-time
Onsite
New Grad, Entry Level
0+ years expNational Vision Inc. is one of the largest optical retail companies in the United States, dedicated to making quality eye care and eyewear more affordable and accessible. They are seeking a Shared Services Agent to handle daily incoming SERVE cases, chats, and phone calls for People Team questions from the retail population, while also supporting additional projects as needed.
EyewearRetail
Responsibilities
Works with our SERVE ticketing system to provide 1st-level support for all company associates
Provides additional support through the SERVE Chat system and phone calls
Ensures that all cases are responded to completely with a sense of urgency; limits transferring cases when possible
Utilizes the Tier 1 Knowledge Articles and guides company associates in a calm and welcoming demeanor
Works with the Tier 1 Agent Lead and Shared Services Manager on People Team projects/processes
Updates and manages all Tier 1 knowledge articles and provides recommendations on new articles or changes as needed
Assists with testing new services and guiding Tier 1 Agents on best processing practices
Assists the Shared Services team with additional backup as needed
Qualification
Required
0-2 years Customer Service experience (Required)
High School Diploma or equivalent (Required)
HRIS system experience (UKG Preferred) (Required)
Preferred
Ticketing System experience (Service Now Preferred)
Adobe PDF (Preferred)
Benefits
Health and dental insurance
401k retirement savings with company match
Flex spending account
Paid personal time off
Paid company holidays
Parental leave
Employee eyewear discount
Company
National Vision Inc.
National Vision is one of the largest optical retail companies in the United States with over 1,200 stores in 38 states and Puerto Rico.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-26IPO
2014-02-07Acquired
Leadership Team
Kevin Hassey
Senior Vice President
Mark Banner
President - America's Best Contacts and Eyeglasses
Recent News
2025-11-18
2025-11-10
2025-11-07
Company data provided by crunchbase