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UPMC · 2 days ago

Patient Svcs Representative (Shadyside Orthopaedics)

Pittsburgh, PA

Full-time

Onsite

Entry Level

2+ years exp

UPMC is a healthcare provider that is hiring a full-time Patient Services Representative for their Shadyside Orthopaedics team. The role involves welcoming patients, gathering insurance information, scheduling appointments, and ensuring a positive patient experience through strong customer service skills.

BiotechnologyHealth CareHospitalMedical

No H1B

U.S. Citizen Only

Responsibilities

Provide a warm greeting for all patients

Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

Collect copayments and any other applicable patient payments at the point of service

Confirm and/or update patient registration information at checkout

Schedule follow-up appointments within the practice at checkout

Schedule or connect patient to resources to schedule for ancillary services at checkout

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care

Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience

Promote MyUPMC patient portal and assist patients in registration when applicable

Assist patients in education of financial responsibility and connect them to advocacy resources as needed

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

Appropriately distribute / triage phone calls to other areas and / or clinical providers

Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

Performs in accordance with system-wide competencies/behaviors

Performs other duties as assigned

Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services