Fountain · 1 day ago
Commercial Customer Success Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $125K/yr
3+ years expFountain is a leading enterprise solution for frontline workforce management, providing an automated platform for hiring and managing talent. They are seeking a Commercial Customer Success Manager to manage a portfolio of commercial customers, focusing on driving product adoption, retention, and customer success through a scalable engagement model.
Human ResourcesSaaSSoftware
Responsibilities
Ensure customers are actively using the platform and realizing measurable business value tied to their goals
Proactively identify risk signals, address adoption gaps, and build mitigation plans to protect retention
Own the customer journey post-go-live, ensuring a smooth transition from implementation to long-term success
Manage a book of business totaling ~$2M in ARR across customers ranging from $50K–$200K ARR
Drive ongoing product adoption and customer outcomes through a mix of low-touch and consultative engagement
Partner with Account Managers on shared renewals and forecasting
Collaborate with Sales on expansion discovery and execution
Conduct QBRs for larger or more strategic commercial customers
Identify customer health trends using data, usage signals, and feedback
Coordinate cross-functionally with Support, Product, Implementation, and Sales
Educate customers on best practices, new features, and product capabilities
Act as the voice of the customer, feeding insights and trends back to Product and leadership
Occasionally travel for customer on-sites
Qualification
Required
Minimum 3+ years of Customer Success experience supporting commercial or mid-market customers
SaaS experience required
Exposure to renewals, expansion
Preferred
Talent Acquisition or HR experience
Experience in our core industries (restaurants, retail, logistics, staffing/BPO)
Implementation or onboarding experience
Experience working in scaled or templated CS models is a plus
Benefits
Competitive health plans
Retirement plan
Flexible vacation policy
Paid holidays
Monthly lunch stipends
Annual allowances for ongoing education related to your profession and career advancement
Home office, cell phone, and wellness reimbursements
Company
Fountain
Fountain is a talent platform that develops to make workforce management and hiring easier.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$218.87MKey Investors
B CapitalSoftBank Vision FundDCM Ventures
2022-06-15Series C· $100M
2021-11-04Series C· $85M
2019-10-29Series B· $23M
Leadership Team
Sean Behr
Chief Executive Officer
Peter Eisenman
SVP, Customer Delivery and Success
Recent News
2025-12-11
Geeky Gadgets
2025-04-16
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