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Leaf Home · 1 day ago

Field Gutter Manager

Auburn, WA

Full-time

Onsite

Mid Level

3+ years exp

Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. The Field Gutter Manager is responsible for overseeing daily gutter installation operations, ensuring successful onsite installations, and managing gutter fabrication and delivery for third-party contractors.

Consumer Goods

No H1B

Responsibilities

Travel in assigned territory to complete gutter and gutter protection installations at customer location(s)

Ensure jobs are installed daily to improve location attainment and effectiveness

Work with teams of LeafFilter employees and/or Subcontractors to complete gutter fabrication and/or installations of gutters and gutter protection products

Provide quality installation services by following established installation training processes

Communicate with local office leadership daily and as needed on job progress, service issues, completion status, etc

Provide excellent customer service experience while on job site

Maintain organized job documents for both the customer and office administrative purposes

Follow established job site safety rules, OSHA guidelines and company safety policies and procedures

Performs other duties as assigned by supervisor

Qualification

Gutter installationHome construction experienceMicrosoft Office SuiteCustomer serviceAttention to detailTeam-orientedActive listeningProblem-solvingCommunication skills

Required

Bachelor's Degree preferred, or equivalent combination of education, training, and experience

3+ years of successful experience in home construction, remodeling, and/or gutter installation

Must hold an active and valid driver's license and be able to operate a box truck safely

Must be comfortable ascending and descending ladders of varying heights to perform services

Demonstrate superior quality and attention to detail in all facets of the installation process

Ability to teach others through hands-on and documentation-based learning methods

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction

Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions

Familiarity and comfort using ladders of various heights

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Must hold active and valid driver's license and be able to operate a box truck safely

Ability to successfully complete and meet DOT physical criteria

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)