University of Chicago · 2 days ago
IT Desktop Support Specialist
Chicago, IL
Full-time
Hybrid
Senior Level
$5,692/mo - $9,483/mo
5+ years expThe University of Chicago is a prestigious educational institution, and they are seeking an IT Desktop Support Specialist for the Institute for the Study of Ancient Cultures. This role provides critical IT support to assist faculty, staff, and researchers with technology onboarding, equipment management, user support, and security compliance.
Higher Education
Responsibilities
Responsible for the maintenance of ISAC server infrastructure (including both on-premise & cloud-based/virtual machine servers) in partnership and collaboration with IT Services (ITS)
Serves as a technical resource for new and existing ISAC research projects and programs
Manages, maintains, and supports ISAC’s point-of-sale (POS) terminals for the ISAC Museum Shop & other revenue-generating programs
Actively participates in, oversees, develops, and coordinates internal and University-wide IT initiatives
Represents ISAC at the monthly University-wide Information Technology Leadership Council (ITLC) meetings
Works independently to solve complex end-user issues involving hardware, site licensing, software, and networking
Administers operating systems, maintains security, and implements backup procedures for the unit’s information systems and peripheral equipment, such as servers, desktops, printers, and storage devices
Manages, maintains, and supports audio/visual infrastructure that supports ISAC research, teaching and programming
Represents and serves as a lead on internal meetings and that require input and involvement from an IT perspective (including but not limited to the website redesign committee, hiring committees, and ad-hoc committees for new research and programming initiatives)
Manages and records the inventory of ISAC-owned computers, laptops, and tablets
Builds strong professional relationships with ISAC faculty and staff to understand and address ongoing issues through weekly meetings with stakeholders
Communicates with users to understand their computing needs and implements procedures to accommodate them
Provides advice and consultation on all information technology issues, including procurement of computing hardware, and interaction with hardware and software vendors as required
Maintains a high level of awareness of current issues in technology and engages in continuing education
Guides a variety of IT support activities for end-user hardware/software resolution, and guides end users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems
Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems
Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards
Performs other related work as needed
Qualification
Required
Minimum requirements include a college or university degree in related field
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline
Responsible for the maintenance of ISAC server infrastructure (including both on-premise & cloud-based/virtual machine servers) in partnership and collaboration with IT Services (ITS)
Serves as a technical resource for new and existing ISAC research projects and programs
Manages, maintains, and supports ISAC's point-of-sale (POS) terminals for the ISAC Museum Shop & other revenue-generating programs
Actively participates in, oversees, develops, and coordinates internal and University-wide IT initiatives
Represents ISAC at the monthly University-wide Information Technology Leadership Council (ITLC) meetings
Works independently to solve complex end-user issues involving hardware, site licensing, software, and networking
Administers operating systems, maintains security, and implements backup procedures for the unit's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices
Manages, maintains, and supports audio/visual infrastructure that supports ISAC research, teaching and programming
Represents and serves as a lead on internal meetings and that require input and involvement from an IT perspective (including but not limited to the website redesign committee, hiring committees, and ad-hoc committees for new research and programming initiatives)
Manages and records the inventory of ISAC-owned computers, laptops, and tablets
Builds strong professional relationships with ISAC faculty and staff to understand and address ongoing issues through weekly meetings with stakeholders
Communicates with users to understand their computing needs and implements procedures to accommodate them
Provides advice and consultation on all information technology issues, including procurement of computing hardware, and interaction with hardware and software vendors as required
Maintains a high level of awareness of current issues in technology and engages in continuing education
Guides a variety of IT support activities for end-user hardware/software resolution, and guides end users through troubleshooting procedures
Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems
Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards
Performs other related work as needed
Resume/CV (required)
Three professional references (required)
Cover Letter (required)
Preferred
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP)
Familiarity with ServiceNow ticketing system
Understanding of PC/Mac platforms
Proficiency supporting Microsoft 365 Applications (Outlook, OneDrive, Teams, SharePoint, etc.)
Effective time management skills
Effective decision-making skills
Excellent organizational skills with an emphasis on resolution and follow-through
Ability to communicate technical information to a non-technical audience
Benefits
Health
Retirement
Paid time off
Company
University of Chicago
One of the world’s great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe.
10001+ employees
H1B Sponsorship
University of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (341)
2024 (318)
2023 (285)
2022 (233)
2021 (179)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Benedicte Nolens
Distinguished Executive in Residence
Recent News
2025-11-08
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2025-10-23
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