Cognizant · 1 day ago
Infra Architect
Atlanta, GA
Full-time
Onsite
Mid Level
$50K/yr - $60K/yrCognizant is seeking an experienced End User Computing / Endpoint Support Engineer. In this role, you will provide day-to-day support for desktops, laptops, and associated peripherals, troubleshoot operating system management, and manage IT assets while following ITIL best practices.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Provide day-to-day support for desktops, laptops, and associated peripherals
Configure Devices, Configure BIOS and hardware settings. Troubleshooting and resolving End to End operating system management include settings , VPN Services, Software compatibility issues, Testing and system drivers
Configure all applications on End User Devices included within the core image and any layered applications approved Configure all collaboration tools and network connectivity settings
Handle Data backup, imaging, reimaging /restoration of data on all end user computing devices
Deployment Configuration Use tools like MECM, Intune for imaging, installations, and updates. Manage and Update Windows OS Feature update
Troubleshoot OS, application, and patching issues. Application Packaging Create MSI MST packages using Install shield or equivalent tools Manage Software deployment from MECM /Intune
Perform Software distribution for all conventional devices, which includes Windows and Mac computers and virtual Devices
Manage and maintain the System Centre Configuration Manager (SCCM) environment including its Microsoft SUS infrastructure for software distribution, including infrastructure required for End-Users to self-Install applications via SCCM/MECM
Troubleshoot Package installation from MECM/Intune
Good understanding of files/registries and ability to troubleshoot Windows OS related issues
Package all applications in accordance with the software distribution process as set forth by CarMax policies Perform base testing to verify package functionality before delivering UAT
Provide support for application developers whose applications may conflict with group policy object GPO settings and configurations in the IT environment
Provide support for packaged applications including working with application owners around issues discovered with packaged applications in UAT and Production Provide End-User and application area support for installation Problems
Knowledge of Power shell/Ansible scripting
App Deploy toolkit to create install un-install Deployment scripts. Asset Lifecycle Management
Manage IT assets, laptop lifecycle, and maintain accurate records in ITSM tools. Resolve hardware and software problems, including network connectivity
Support peripheral devices such as printers, docking stations, monitors, and MS Teams-enabled rooms
Documentation Compliance, Maintain knowledge base and standard operating procedures
Follow ITIL best practices for incident, problem, and change management. Guide users on re imaging and troubleshooting processes
Provide training and support for hardware/software usage
Qualification
Required
Strong troubleshooting skills across Windows operating systems, hardware, and network environments
Provide day-to-day support for desktops, laptops, and associated peripherals
Configure Devices, Configure BIOS and hardware settings
Troubleshooting and resolving End to End operating system management including settings, VPN Services, Software compatibility issues, Testing and system drivers
Configure all applications on End User Devices included within the core image and any layered applications approved
Configure all collaboration tools and network connectivity settings
Handle Data backup, imaging, reimaging/restoration of data on all end user computing devices
Deployment Configuration Use tools like MECM, Intune for imaging, installations, and updates
Manage and Update Windows OS Feature update
Troubleshoot OS, application, and patching issues
Application Packaging Create MSI MST packages using Install shield or equivalent tools
Manage Software deployment from MECM/Intune
Perform Software distribution for all conventional devices, which includes Windows and Mac computers and virtual Devices
Manage and maintain the System Centre Configuration Manager (SCCM) environment including its Microsoft SUS infrastructure for software distribution
Troubleshoot Package installation from MECM/Intune
Good understanding of files/registries and ability to troubleshoot Windows OS related issues
Package all applications in accordance with the software distribution process as set forth by CarMax policies
Perform base testing to verify package functionality before delivering UAT
Provide support for application developers whose applications may conflict with group policy object GPO settings and configurations in the IT environment
Provide support for packaged applications including working with application owners around issues discovered with packaged applications in UAT and Production
Provide End-User and application area support for installation Problems
Knowledge of Power shell/Ansible scripting
App Deploy toolkit to create install un-install Deployment scripts
Manage IT assets, laptop lifecycle, and maintain accurate records in ITSM tools
Resolve hardware and software problems, including network connectivity
Support peripheral devices such as printers, docking stations, monitors, and MS Teams-enabled rooms
Documentation Compliance, Maintain knowledge base and standard operating procedures
Follow ITIL best practices for incident, problem, and change management
Guide users on re imaging and troubleshooting processes
Provide training and support for hardware/software usage
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Founded in 1994
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase