Exela Technologies · 1 day ago
Office Associate
Chicago, IL
Full-time
Onsite
Entry Level
$17/hr - $19/hr
2+ years expExela Technologies is committed to providing comprehensive health and wellness plans for its employees. The Office Associate will be responsible for maintaining electronic print equipment, ensuring customer satisfaction, and providing technical support to end-users.
Enterprise SoftwareInformation TechnologyManagement Information Systems
Hiring Manager
Rachana Jejurkar
Responsibilities
Maintaining equipment, meter reads, color printer calibration, etc
Ordering supplies
Maintaining identified metric reports
Coordinating Device ordering, logistics and transportation
Providing assessment and recommendations for device requests
Scheduling remote Device machine on a routine basis
Responding to end-user service calls within one (1) business hour to provide first level of support
Acting as single point of contact for Device support and supplies
Qualification
Required
High school diploma or equivalent (GED) preferred
Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry
Basic experience in networking functions including IP addresses and DNS, print servers
1-2 Years customer service experience
Consistent walking, lifting, and standing is required
Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies
Ability to work at a computer for extended periods
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds
Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment
Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues
Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships
Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
Ability to interfacing with end user in professional manner, sense of urgency
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
Ability to engage in repetitive motion activities like twisting, bending, and climbing
Lifting up to 50 pounds
Standing for long periods of time
Significant walking
Close vision and ability to focus are necessary for performing tasks accurately
Benefits
Comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members
Paid time off
Commuter benefits
Supplemental income protection including short term insurance coverage
401(k)-retirement savings plan
Access to financial wellness resources and retirement planning services
Company
Exela Technologies
Exela Technologies provides enterprise software for transaction processing and workflow management.
10001+ employees
H1B Sponsorship
Exela Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (2)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$265MKey Investors
PNC BankB. Riley FinancialDelos Capital
2022-06-21Post Ipo Debt· $150M
2022-04-01Post Ipo Debt· $115M
2022-01-28Post Ipo Equity
Leadership Team
Shrikant Sortur
CFO
Fred G Stibor
Chief Accounting Officer
Recent News
Dallas Morning News
2025-10-05
bloomberglaw.com
2025-06-07
Company data provided by crunchbase