This job has closed.

Smokey Bones · 1 week ago

General Manager

Chesapeake, VA

Full-time

Onsite

Senior Level

$75K/yr - $95K/yr

Smokey Bones is a full-service restaurant known for its great barbecue and vibrant atmosphere. They are seeking a General Manager to lead the team in delivering excellent guest experiences, ensuring operational excellence, and driving financial performance across their locations.

Food and BeverageHospitalityTravel

Hiring Manager

Brian Willets

Responsibilities

Coaches teammates and managers on how to deliver an excellent guest experience

Coaches teammates and managers on how to anticipate, identify, and resolve issues that impact the guest experience

Coaches teammates and managers on how actions impact the guest experience and how results indicate the level of guest service provided

Positively interacts and visits with guests and solicits feedback

Handles and follows up on guest concerns and escalates DO as necessary

Ensures the quality of all restaurant facilities throughout the region by aligning with Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology

Models standards and expected behaviors for restaurant managers and teammates to follow

Models and teaches our values and culture in a manner that others understand

Models and facilitates training for all new menu items and changes in standards for the restaurant

Writes schedules for management team and approves department schedules

Coaches managers and teammates on operational excellence, maintenance, and facilities

Motivates managers and teammates to improve performance

Delivers positive and constructive performance feedback to managers and teammates; aligns with the Director and HR on appropriate progressive disciplinary action when teammates are not meeting performance standards

Develops leadership skills in self and teammates

Establishes plans, communicates strategy to Director and Management Staff, and measures specific goals to achieve Company accepted inventory level, sales growth, and guest satisfaction

Forecasts accurate labor percentages weekly

Maintains budget for restaurant and ensures profitability

Communicates areas of performance needing improvement to meet business plan goals

Reviews sales and trends and initiates programs to grow the business

Conducts a wide variety of administrative duties in support of restaurant operations as it pertains to managers and teammates and in compliance with local, state, and federal laws

Qualification

General Manager ExperienceHospitality Industry KnowledgeFinancial Performance ManagementComputer KnowledgeTeam DevelopmentCoaching SkillsGuest Experience Focus

Required

Previous General Manager Experience (Experience must be in a full service restaurant with full bar)

Computer knowledge (Excel, Windows, POS, etc.)

Results driven, trustworthy and team oriented

Ability to engage and develop team members and coach in adherence to our company policies

Must be passionate about the hospitality industry and focused on creating amazing guest and employee experiences

Must be able to stand for 10 hours and lift 50 lbs

Proven knowledge and results with growing a team and cultivating talent as well as business acumen and knowledge with managing multi-million dollar restaurant business

Pre-Employment Screening Required Post Offer. Including but not limited to drug-test, criminal background check and verifiable employment references