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Advocate Aurora Health · 1 day ago

Patient Services Specialist- Atrium Health Charlotte Medical Clinic Internal Medicine FT Days

Charlotte, NC - 3025 Springbank Ln

Full-time

Onsite

New Grad, Entry Level

$19.45/hr - $29.20/hr

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking a Patient Services Specialist who will provide excellent customer service, manage patient registration, and ensure an outstanding patient experience.

Health Care

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience

Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations

Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision

Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience

Encourages patient utilization of front-end technology during the registration process

Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office

Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations

Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Qualification

Customer serviceInterpersonal skillsCritical thinkingMedical Records SoftwareComputer experienceFront desk experience

Required

High School Diploma or GED required

Computer experience required

Customer relations experience required

Demonstrates critical thinking skills and decisive judgment in an often-hectic environment

Possess the ability to work cohesively on a team and independently with minimal supervision

Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter

Assists billing functions accurately and/or directs to appropriate billing office

Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations

Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Must be able to sit for long periods of time and work in a fast-paced office environment

Should be able to bend and lift up to 10 lbs