Eli Lilly and Company · 1 day ago
Associate - IDAP Customer Service Supply Chain
US, Indianapolis IN
Full-time
Onsite
New Grad, Entry Level
$58K/yr - $161K/yrEli Lilly and Company is a global healthcare leader headquartered in Indianapolis, Indiana, focused on discovering and delivering life-changing medicines. The Associate – IDAP Customer Service Supply Chain role serves as a critical link between the company's sales/marketing affiliates and the manufacturing site, ensuring effective communication of customer needs and supply issues while maintaining high standards of customer service.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Coordinate launch supply requests, managing available stocks as needed
Effectively lead delivery of new products and product or source changes with internal groups and customers
Represent customer throughout order/supply process – priority setting and negotiations
Communicate status to customers & internal resources (raising issues as appropriate)
Coordinate steps when expediting is required
Work collaboratively to ensure order documentation requirements are met
Establish effective internal relationships with key departments / functions
Establish relationship with customers (international & domestic personnel)
Support customer service metrics and performance indicators
Monitor customer’s forecasts, & service needs
Influence internal performance to meet customer’s needs
Ensure compliance with customer contracts/supply agreements
Know the impact on customers when production plans change
Communicate regularly and proactively with customers
Leverage knowledge of customers to improve the service levels provided
Identify and implement new processes that drive efficiency improvements in the group
Qualification
Required
Bachelor's degree in STEM required
Preferred
Site manufacturing experience
International experience
Ability to converse in a second language
APICS certification
PC and Systems skills. Familiarity with SAP & demand management systems
Supply chain experience or educational equivalent
Able to demonstrate teamwork, leadership, and problem-solving skills
Excellent verbal and written communication skills
Ability to build collaborative relationships
Recognition & appreciation of diversity – languages, culture, etc
Positive demeanor & demonstrated customer oriented mentality
Organizational skills, prioritization skills, and attention to detail
Flexibility to work on multiple tasks and meet deadlines
Benefits
Company-sponsored 401(k)
Pension
Vacation benefits
Eligibility for medical, dental, vision and prescription drug benefits
Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
Company
Eli Lilly and Company
We're a medicine company turning science into healing to make life better for people around the world.
Founded in 1876
10001+ employees
H1B Sponsorship
Eli Lilly and Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (514)
2024 (236)
2023 (167)
2022 (133)
2021 (57)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$6.5M2024-02-12Post Ipo Debt· $6.5M
1978-01-13IPO
Leadership Team
David Ricks
Chair, CEO
Lucas Montarce
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-08
2026-01-08
Company data provided by crunchbase